America on line free trial.??? Before the time period was up called to cancel. Had to call one phone numberto talk with billing about 45 mins. Then had to call another number to talk to the community action commity another 45 mins, Then another number to the cancellation Dept. Another 45 mins.
The next months credit card statement came and to my surprise AOL had billed me $23.90 surely I thought that this must have been a mistake.
I called aol to try and figere out why this might have happened, and they told me that the billing dept was not the dept. That I needed to talk to. That I needed to call the cancellation dept. I told them that I had called them and cancelled, they informed me that they had nothing more to talk about and gave me the number to call.
After the 30 min. On hold this person told me that they would credit my card for the $ 23.90.
My next months statement came and looking for the credit. I was SHOCKED to find no credit and once more A.O.L. Charge $23.90 WOW what's up? Back to the phone the 30 min's on hold and they told me that I needed to cancel my account. I explain that I went thru this in the months past. They checked and saw that there had been no activity on the account and told me that they would now credit my card for the two months charges. I did ask for some kind of cancelation # and the name of the person I was speaking with.
During the next month I called my credit card co. Several times looking for the credit. And it had yet to be posted SURPRISE October credit carde statement A.O.L.$23.90 This is getting old A.O.L. Is STEALING MONEY from the american people. GOD HELP THOSE that do not have the TEN HOUR'S and more to spend on the phone And still not be able to cancel there account. HELP
Mark
Sparr, Florida
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