Usacomplaints.com » Internet & Web » Complaint / Review: Xanadoo Wireless Internet - Not as advertised!. #269360

Complaint / Review
Xanadoo Wireless Internet
Not as advertised!

Although buying quick ISP, I ran across Xanadoois site. It guaranteed quickly, unlimited Web to get a reasonable value. That appeared really encouraging in my experience and so I chose to provide it a try. I advised the salesman that I had been a downloader and he explained which was good. I inquired if Xanadoo blocked any locations or restricted me by any means. He assured me that Xanadoo did no such issue. I purchased the necessary device and registered. Points went well for around 7 weeks, a notice declaring that I'd realized my regular Web utilization came via email. I believed that perhaps it was a combination up, as my Web was endless, and so I ignored the notice. Another notice came and stated that since I had been nevertheless over my allocation Xanadoo would reduce back my bandwidth to 32Kbps for that rest of my present payment period, which had only started incidentally. I did so some study and discovered no mention of the any restriction of any sort on Xanadoois site. What I did so discover were exactly the same guarantees of endless bandwidth that initially brought me to Xanadoo. I delivered them an email declaring my results plus they responded the following, "I apologize for that miscommunication. Your site has been updated." I called tech-support and was ultimately attached to a boss who simply been the man who responded to my email. We mentioned my scenario and he reluctant to assist me by any means. I held estimating the various locations on the internet site that guarantee endless Web utilization and he held estimating one expression within the Conditions of Support contract. It had been a stalemate. I requested the boss if he would recognition Xanadoo's guarantees or not. He explained, "Number, and that I believe it'd maintain your absolute best attention to locate another ISP." Obviously, I'm annoyed. Not just does Xanadoo reduce my bandwidth to nothing and anticipate me to pay for top dollar for this, however they also genuinely believe that they're this type of large organization they do not require every client they are able to get. Well, they've dropped this client. I'm within the works to get a brand new ISP and that I took this issue towards the Better Business Office. I'm also publishing my tale in as numerous locations when I may to ensure that everybody may understand just how poorly Xanadoo stands behind it is publicized claims.


Offender: Xanadoo Wireless Internet

Country: USA   State: Texas   City: Abilene
Site:

Category: Internet & Web

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google