I built my mother a new computer for her birthday present. Her old one had crashed, and so she had not been on the internet for over a year. So I figured I would buy her internet service for her as well. I set up an account with net zero and after 9 months we up graded her to dsl, only cause netzero was so slow. I called and cancled the account, and asked the service rep if there would been anymore charges to my card, he put me on hold and came back and said no. He then tried to upsale me on all kind of services, I said no thank you, I just want to cancel my account, after listening to him ramble on about their services for over 30 min, I just kept saying, no thanks, I just need to cancel my account.
The next month rolled around and there on my bank statment was a $25.00 charge. So I called netzero back, got their normal service rep, who said she could not do anything about it, that it was a cancelation fee, I asked for her manager. She put me on hold and Sharon her manager came on the line, with the same story, it was a cancelation fee, and she couldnt do anything. I told her about my conversation with the rep when I first canceled my account, and he checked and said no more charges would be on my card. But no mater how I put it, she wouldnt say anything but I had to pay it.
I then asked her for and address that I could write someone, she said all they had was email. I told her that every busines had to have some type of legal mailing address, and she could either refund my $25 dollars or give me the address where I could futher pursue the matter. She was incisistant that they had no such address, I told her fine, refund the 25 and I would drop it, otherwise i needed the adress. After an hour on the phone, just trying to get an address she finally gave it to me. So there is the second LIE.
First I wouldnt be charged any futher charges, and second, They didnt have a mailing address. And still I am out my $25.00.
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