My daughter has been playing the Maple Story game now for nearly two years. Last weekend, someone accessed her account (hacked) and deleted two characters, one of which had a high ranking 121 (50%) [whatever that means] with a lot acculmulated extras. Her account still has a lot of cash items (double XP cash card for 1 month other extras) I have lodged a request through their customer service to have the characters restored along with the items that these characters had acquired, and found that the "ticket item" had been ignored and closed without a response. They were given my private email address and telephone number to call for verification or clarification of the complaint.
What galls me, is that my daughter has spent a lot of money purchasing NX Cash items over this period of time, and spent enormous amount of time playing the game and developing & training her character/s. She absolutely distraught at the events that have occured, and most distressed when it was discovered that Nexon had ignored the ticket and just closed it out of hand.
To me, the $dollar is more inportant to them than customer service. The manner in which they indiscriminately bann players would suggest to me that they scam players and when they get to a high level, and give them NO right of redress. This is further supported by the fact they have ignored the ticket that was written to them. To treat a 13 year old girl in this fashion is reprehensible.
My warning is that do not get sucked in by this company, they will take your money and use and burn you, with no respect for your children's feelings.
My challenge to Nexon is, Respond to the ticket item that was lodged and show some coporate responsibility and heart. Not all players of your games are scammers & nitwits. There are genuine people (kids) that are being disadvantaged by the unscrupoulous actions of this company.
Or better still, why not have a staff member of this company telephone me and resolve this issue, however, we know the answer to that, the all mighty dollar is more important to them than seeing fair play.
John
GOSFORD
Australia
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