I recently ordered photo holiday cards through shutterfly.com. The cards and photos were beautiful and I was pleased with the company, until I checked my bank statement today.
I saw a charge for a company called "Reservation Rewards" on my bank statement. I had never heard of this company and new nothing of why I would have this charge. I then called Reservation Rewards, and they told me that I signed up for a special offer through Shutterfly when I placed my order.
I am always VERY particular and cautious whenever I place an order online, and did not agree to anything with Reservation Rewards. Supposedly by confirming my email address and placing my order on shutterfly.com, all the sudden I have an account with Reservation Rewards.
I demanded my account through Reservation Rewards be cancelled and my charge be refunded. I intend to follow up with this to insure that my refund is processed.
I know that there have been other complaints of similar situations with this company. Beware!
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