BEWARE: bait'n'switch tactics at the twister group.
I recently conducted some research for a new all-in-one printer and decided on the Cannon pixma mx700 printer. I did a google product search and selected one of the cheaper hits for a little over a hundred dollars. Elsewhere companies were selling it for $140-180. The header clearly had PIXMA MX700 in it and I ordered one.
A few days later I received a Cannon pixma mx300, which sells for about $60. I checked my order and to my horror discovered that the listing shows a photo of an mx300. How had I selected the wrong printer? Easy. The listing header was "CANON MX300 PIXMA MX700 OFFICE ALL-IN-ONE PRINTER" It was clearly designed to trick people searching for the mx700 into buying an mx300.
I contacted twister group and got the runaround. Their warehouse was busy due to holiday traffic and it would take a while for me to get an RMA. Only when I filed a paypal complaint did they send a return RMA postage label. I returned the unopened printer. They received it in a day and then did nothing. 6 days later when I asked them why they had not refunded my money, they rudely complained that it had only been 2 business days. 12 days after they had received the printer, I told them I was giving them another day or two and then would be filing complaints. I filed several negative reviews, a complaint with the FTC, BBB, and paypal again. Paypal refunded my money.
Next I get a letter threatening me with restocking and postage charges if I don't remove some negative review. I ask them which one and told them that I posted honestly about my situation at the time and that I would not lie. They then ignored my request to know which review to modify and have now threatened collection. Here is the contents of their threat:
RE: The Twister Group: Order #
From: "Twister Sales"
To: ""
Then no need to worry: just expect a letter from our collection agency.
Original Message
From:
Sent: Saturday, January 05 6:54 PM
To: Twister Sales
Subject: Re: The Twister Group: Order # 154664
Remove from where? I reported honestly about you and about the situation at the time I made the reports. I've changed some of them to report that paypal refunded my money despite your threats. If you want, I'll update the others to include that paypal refunded my money
but I will also include the fact that you are now making threats against me.
As far as I'm concerned, the transaction is settled. Your moronic childish threats are tantamount to extortion and I will report them to paypal and to law enforcement if they continue.in no situation will
I lie for you.
On Jan 5 4:21 PM, Twister Sales wrote:
Unless negative feedback is removed, we'll be submitting your account for collection of restocking fee and both ways shipping plus fess as listed in our Terms and Conditions ($133.22). We'll do exactly as stated in your feedback within a few business days.
Beware.
Adamf663
Scottsdale, Arizona
U.S.A.
0 comments