I have three payments left on a computer. While it was still under warrenty I brought the computer in to repair the non working dvd burner. They lent me a computer while it was being repaired. Upon return of the computer I had been renting, I discovered they had wiped my hard drive. I called RAC and one of the employees gave me the phone number of the service center before the manager, Craig Peterson, got on the phone. He apologized and offered an unqualified compensation. I told him that was the least they could do. I hung up in tears. I have created 2 non-profit foundations and the business plans were on the hard drive, along with my ebay store formats, customer information, 100's of pics, some of which are irreplaceable, 1000's of music files as well as personal financial information, etc.
I did not hear from Craig for a week. He waited, I believe until I had a payment due (3 payments left) to try and contact me again. Then he and the other empoyees were threatening. I called my lawyer. He said he will be contacting them within the next week, and wait on making a payment until he has spoken with them, which would make me one week late on payments. Getting the lawyer involved, will cost me money as well.
I believe they are totally at fault here and should compensate me. I have only $150 dollars left on the computer. I can pay it, but I feel as though I will have no power when I do, but I realize I am breaking the contract when I don't pay the rental fee. But they were negligent, in speaking with the service center, they stated that they were doing exactly what they were told. The written instructions to the service center stated to repair the dvd burner and nothing else. Since they, by routine, wiped the hard drive (or restore it back to factory settings) when a computer is returned to RAC they believed it was a rental return and restored the hard drive. The instructions should have noted that the computer was a current customer computer NOT a rental return. I realize I am renting the computer, but my information should still have been protected when it was going in for a simple periphery repair. The hard drive should not have been touched.
If anyone has any information for me should I take this all the way to court I would appreciate it.
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