This all started on June 11th and after my vacation ended on July 10th I was to begin the process of designing a web page with the expert assistance of this company.
At the beginning the communication was immediate and productive. All information needed was handled with a direct response on both ends.
Now there was a Darin who presented me with the ruff draft and requested an approval on July 19th. At this time I used the suggestion box on the link to respond with what I found to be changes. I then contacted Darin to confirm changes and to give additions to the web page.in the third week I found some less than desirable formatting issues and began to call my point of contact Caroline
At this point the situation went off line and all communication stopped no calls were answered or returned. On July 27th A phone call was answered by a person that was working on the flash presentation of the web page. I again asked to be transferred to the design teem and was told that this could not be done by him and that I was to call the extension given fore my contact.
In the following weeks with no response I waited out the time line and sent Emails to Steve and Caroline with no response. I then proceeded to request a refund. August 15th was after there perceived web page placement and the day I began my refund request.
(Operations Management Heritage Web Solutions) No name and no contact information given on this Email. And this was there response. Should you decide to litigate in any other jurisdiction, HWS will engage legal counsel in that jurisdiction. However, HWS will not litigate the merits of the case. Our legal counsel will have the jurisdiction referred to Utah. This Jurisdiction provision has been challenged in the courts before and HWS has yet to lose.
In this statement it shows that this situation regarding HWS is not an isolated incidence and can only be interrupted as an ongoing situation with customer relations. (We never loose). How many times have people found fault with there business practices?
This is the only other contact that has been made since the initial request for refund and no follow up with regards to resolution. They misrepresented there willingness to perform the assigned task. They broke off communication and did not meet there proposed dead line.
But less we forget the only proficient activity demonstrated by this company was to collect there money which they did in earnest.
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