AT&T DSL Service - www.att.net
Ongoing problem. Tech support is non-existent. Automated system is useless. Punch in all the info they ask and every time you get the next person, they ask for the info all over again. No one speaks English, so half the time is wasted going What? What? What?"B" as in boy or "I" like India. Techies read right from the book. Can't skip ahead to the root of the problem, must start with Are you sure it's plugged in? Turned on? Re-boot? Yeah Einstein. Normally 35 minute queue for support. But the "Due to heavy call volume we can't help you" is becoming more the norm. Why don't they just say we have so many problems, we can't fix them? If they fixed the automated system and hired English speaking people the wait times would be drastically reduced. If you use the e-mail help, you get the canned we'll get back to you shortly and nothing else. That's it, NOTHING! They have never answered me, until I canceled my DSL and just kept the $5.99/month, so I can keep my e-mail address. So I switched to Comcast and guess what? Their tech support speaks "Jersey". They are actually in New Jersey, can answer questions, the wait is like 3-5 minutes and their system let's them immediately look up what the previous techie did with you, so they can immediately pick up where you left off. What a pleasure!
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