I purchased an extended warranty "performance service plan", for an E-machine compter, in a moment of weakness based upon the store manager's description of how broken items were handled upon return.
I was told, by the store manager, that Best Buy just replaces the E-machines with whatever model is currently stocked at the time.
The computer died. I took it in for REPLACEMENT and was told that they would have to send it out for repair. I inquired further and found out that until the summer of 2001 they just replaced the computers. However E-machine changed it's policies and Best But followed suit.
I did not purchase from E-machine so I am completely disinterested in E-machine's policy change. That is not my problem. Best Buy need's to honor their original committment even if only verbal.
I tried resolving this with the corporate consumer relations people for Best Buy to no avail.
My recommendation is that everyone who reads this not purchase items from this dishonorable company and that you pass the same suggestion on to others. There are other more reputable dealers in the marketplace.
You can reach Best Buy consumer relations directly at1-952-948 or indirectly at 1-800-369-5050 option 4, option 4 and escalate through the management layers.
First
LA, California
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