Kayla Nguyen (8/4/02)
I-Management / PG GLOBAL
686 S. Arroyo Pkwy
Ste 40 Pasadena, CA 91105
Subject: Unethical & Unlawful practices of I-Management alias PG GLOBAL.
Kayla Nguyen:
I am writing in reference to I-Management, PG GLOBAL's unethical and most likely unlawful business practices.
On June 24, your corporation took funds out of my bank account for the amount of $36.19, and I would not of known this if I hadn't been checking my account balance of the web.
I did not order any product or service from your Internet Billing Service. It has been my experience that if one did order a product through an Internet Service, one usually receives an e-mail of confirmation from that Internet Billing Service, which I never received from your corporation and this is usually done almost instantaneously after purchasing a product through the Internet.
I called my bank about this concern and the bank was able to provide me with a telephone number of I-Management, (1-626-577-9666), I explained to your customer service agent of the error that occurred.
She assured me that I would receive a refund. Once again, I did not receive an e-mail to confirm this; most other Internet Billing Services seem to use this practice to confirm such transactions. Your corporation does not seem to process any confirmations in writing, so I am starting to question why doesn't your company do this? I must lead one to believe you may not be a reputable company that is honest to the public.
I called I-Management Company after waiting thirty days and not receiving a refund as promised. Your customer service agent did not and would not give her name (another unprofessional practice, which leads me to believe of your company being dishonest), she became rude and spoke in an unprofessional manner and hung up on me.
I have come to believe I-Management / PG GLOBAL does not have any intentions on refunding me the funds due to me. I believe this company is just going to drag this situation on with hopes that I will just go away. I am informing you I will just go away, because I will do my best to stop you from just not ripping me off but other consumers.
Total loss to me was $36.19, in one sense not a large dollar amount.
But, if I-Management defrauds one consumer per day: per year that is a total loss of: $13,209.35 to consumers.
If I-Management defrauds ten consumers per day: per year it results a loss to consumers to the amount of: $ 132,093.50.
If I-Management defrauds a minimum of one hundred consumers a day throughout this nation per day: per year; the loss to consumers is over a million dollars: $1,320, 935.00.
No wonder I-Management doesn't want to refund to consumers, that is a very hefty amount of money collect from consumers.
I don't know if the State of California appreciates having this type of unscrupulous and dishonest companies located in their State. One of the ways California is judged is by the types of businesses they allow in their back yards. This is one corporation that the State of California may want to remove from its premises.
But, I be writing to Governor Gray Davis and the California Secretary of State, Bill Jones, informing them of I-Management / PG GLOBAL's business practices, plus I will send them a copy of this letter.
I will also be reporting this company to the Internet consumer complaints along with various other Consumer and Better Business Bureaus Agencies. I will continue to seek out other businesses that will do business with I-Management to inform them of your disreputable business practices. I will make the public aware of the company names associated with I-Management / PG GLOBAL, so that the public can beware of companies associated with this corporation.
There is an old saying many parents tell their children, Even though you are not like the crowd you hang with, you will be judged by their behavior.
In other words, if you are a Business Partner with I-Management / PG Global, which uses dishonorable business practices, the public consumer will associate you to be as an disreputable business as I-Management / PG GLOBAL.
In the end, I may or may not receive the funds that should be refunded to me, consequently; my main goal is to warn the consumers of the corrupt, immoral practices of the corporation known as: I-Management / PG GLOBAL.
I-Management, Inc. / PG GLOBAL
I-Management, which will do business in California as PG GLOBAL.
Agent for service of process is:
Kayla Nguyen
686 S. Arroyo Pkwy
Ste 40
Pasadena, CA 91105
I-Management
P.O. Box 2626
Pasadena, CA 91102-2626
1-626-577-9666
Corp. Number: C2421162 Date Filed: 06/10/02
Jurisdiction: Nevada
If anyone else has been ripped off by I-Management or if someone is ripped off in the future, I hope the information above will help you, it took me quite a few days to search out their address.
Hopefully, this will save someont some time in the future.
Dale C.
Sewickley, Pennsylvania
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