To Whom it May Concern:
Seeing that Shawn J White/Cyberwing Communications Inc is STILL attemtping to conduct it's business on the internet, I feel it is necessary to inform you of their past and present deceptive business practices. Complaints about Cyberwings range from using customer's personal information to harass and threaten, to outright fraud. The General Manager of Cyberwing Communications Inc, a Mr. Douglas Wayne Bridges ([email protected] and [email protected]) has even gone so far as to post *my* personal phone number in a public IRC chat room in an attempt to have others continue his harassment of me.
Until July, 3, internet services were provided to Cyberwing Communications, by both Lightship Telecom and Rackshack, Incorporated. On this date, after repeated confirmed attempts to request payment from Cyberwing Communications, Lightship Telecom was forced to pull the plug on Cyberwings for non-payment. I have an email from Lightship confirming that Cyberwings was cut-off due to non-payment and would be happy to forward you a copy. At that time, I moved my own business away from Cyberwings and to a new hosting provider. At that time, I asked for a full refund of $382.50, as I was invited and encouraged to do by Shawn J White, CEO of Cyberwings.
To date I have received numerous lies and empty promises in response to my numerous refund requests (logs available by request) - but no refund has been issued to date. My latest refund request was placed through the new Cyberwings helpdesk. My ticket # is 37. Shawn J White claims to have processed over 40 refunds already, however my ticket remains open. I believe this constitutes fraud and deceptive business practices. He is deliberately ignoring my request and failing to live up to his obligations.
2 weeks after Lightship terminated Cyberwings' account, also without prior warning any warning from Cyberwings to it's customers, Rackshack shut down the servers that Cyberwings Communications had rented from them, also, apparently, for non-payment. This left all of their remaining customers out in the cold. And left more people waiting for refunds.
No effort was made, on the part of Cyberwing Communications to provide it's large customer base with any information prior to this event. After the connection was cut off, they began acting in an abusive manner towards customers who merely wanted to know when the service they had paid for would be restored. Their response has been to 'spin' the fact that people want refunds for undelivered services as attacks from 'naysayers' who wish to do their company harm. This practice is not only dishonest, but deceptive and fraudulent.
People were told that if they emailed the owner of Cyberwing Communications, Shawn J White, they would receive their refunds. Weeks went by with no word. Now that Cyberwings have gotten themselves back online, they are demanding a massive amount of personal information from anyone who wants a refund. This amounts to an intimidation tactic to discourage people from actually asking for their money back.in short, people are afraid to give them such information for fear of harassment and retaliation for being a 'naysayer'. This kind of practice is dishonest, deceptive, and illegal.
I provided all the personal information requested, including a record of every Paypal transaction number and my ticket remains open and untouched. I have been threatened both directly by name/IRC nickname and indirectly.
Both Paypal and 2Checkout have frozen Cyberwing Communications' accounts over their business practices. Rackshack and Lightship still have not been paid and the only refunds that have been seen have been through Paypal or 2checkout, not Cyberwings, and they have been for a small percentage of the amount actually owed, due to lack of funds in their accounts. Now that Cyberwings' accounts are empty, Paypal and 2Checkout have washed their hands of Shawn J White and Cyberwing Communications and by now have likely initiated their own collection proceedings against him.
Mr. White has been 'spinning' this situation for the benefit of authority figures watching - and his own ego. I feel it is my duty to make you aware of the deception and fraud that is being perpetrated by Mr. White and his employees over your network. This has gone far beyond a 'vocal minority' of people who are out to 'bash' a company. These are people who have been and are continuing to be deceived.
Official complaints have been filed by multiple people (myself included) with the Better Business Bureau, the FBI Computer Crimes Division, and the Attorney General's offices both Maine and Virginia, as well local authorities where Cyberwings' customers live.
I believe it is in everyone's best interest to avoid doing business with Shawn J White and Cyberwing Communication immediately, as the past will ALWAYS repeat itself and he/they will continue their fraudulent and deceptive business practices and they will end up owing YOU money as well.
Laurie
New York, New York
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