I ordered an "Shiatsu Messagong Cushion" on 12/21/06, and the web inidcated it was in stock, available for Christmas delivery. The picture on the web site is the same as a Homedic 300. I also ordered a "free" gift which included an "e-card". The given link did not work.
I paid an extra amount for "priority shipping". There was no indication of it being shipped, so I tried to call, and got the message "Mailbox Full". I tried to email, but got no reponse. I tried the "online chat" and got no response. I tried to FAX and got the repsponse "mailbox full".
I tried to cancel, but got no response - see above.
Getting nervous, I contacted my bank who told me to cancel my Credit Card so that TVMarketplace could not charge me, since they have a history of doing this.
As of 1/18/07 it still had not arrived, even though it was supposed to be here as a Christmas present and I had paid additional for the priority shipment.
After complaining to the Wisconson BBB I finally got the reponse that the item was not in stock. Their web site has always indicated that it is in stock.
A began researching these crooks. The BBB has over 431 complaints and they are ranked as having an unsatisfactory record.
Bottom line - stay away from these crooks. They have a terrible history of abuse, ripping off customers, and plain lying and stealing. STAY AWAY!!! With any luck they will wind up in jail. The head thief is Chris Reoch.
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