Just like anyone else, I can't stand calling a company and getting a recording, so I've started e-mailing them instead. This has worked pretty well so far, with the exception of Verizon. Lord knows they're trying, though. I sent one question and got three e-mails back, seemingly resolving the issue by not actually resolving the issue. My question was: "I signed up for paperless billing last year and I keep getting paper bills in the mail. Please stop sending them". The response, copied below, made me laugh.
Forwarded Conversation
Subject: Re: Verizon.com Consumer email response
From: [email protected]
Date: Wed, Jan 17 at 9:50 AM
Please Do Not Respond - This is an Automated Response
Thank you for contacting the Verizon ePay.
Verizon ePay will make every effort to respond to you within 2 business days.
You can make a payment 24 hours a day 7 days a week at Verizon.com or by calling the Pay By Phone System on 1 800 345-6563. You will need your current Phone Bill for authentication at this 800 #.
Your tracking number is: xxxxx
When sending us a reply, please ensure that the "Subject" of your email is unchanged and includes this tracking number.
Please Be Aware:
While submitting an email from the Contact Us form is protected, subsequent emails transmitted from commercial email services may not be protected. Do not send credit card, password or other sensitive information in a standard email message.
From: [email protected]
Date: Wed, Jan 17 at 2:22 PM
Thank you for contacting Verizon ePay. We are in receipt of your email dated 01/17 regarding paperless bills. We will be happy to assist you. While we would like to assist you, our Billing Department is best qualified to resolve your request. We have forwarded your concern and it is our goal to respond to your message within one business day. You may also contact this office directly at 888-780-3965 between the hours of 8:30 AM and 5:30 PM, Monday through Friday. A representative will be happy to assist you.
We appreciate you using the Verizon Contact Us Page to address your issue through email. Always remember, the Verizon Contact Us Page is available 24/7 for you to contact us through email on any questions, issues or concerns you might have with your account. You can also make a payment 24 hours a day 7 days a week at Verizon.com or by calling our Pay by Phone System at 1-800-345-6563. Verizon payment options include:
Verizon.com
Pay by Phone (Vendor Charge of $3.50)
Direct Bank Account Debit
Verizon Plus Store
Authorized Agent (May Charge Up to $1.00)
Mail
Thank you for using Verizon. We appreciate your business.
Sincerely,
Michael
Verizon RM ePay
Please Be Aware:
Always use the Contact Us Form at the Verizon.com site to ensure the information you are sending is secured and protected. Emails transmitted from commercial email services may not be protected. Do not send credit card, password or other sensitive information using such services.
From: [email protected]
Date: Wed, Jan 17 at 5:11 PM
Dear XXXXX,
Thank you for contacting the Verizon eCenter. I have received your email dated Jan 17 regarding paper billing. My name is XXXX, and I will be happy to assist you. We understand your concern with your paper billing. I have issued a trouble ticket (number xxxxx), and a Verizon representative will contact you regarding this issue. Unfortunately, I don't have a time frame of when you will be contacted.
I hope I have resolved your reason for contacting us. If you have additional questions, or if we may be of assistance to you in the future, please let us know. We look forward to serving you.
Thank you for using Verizon. We appreciate your business.
Sincerely,
Verizon eCente
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