Half.com suspended my account due to one negative feedback w/o giving chance for me (seller) to answer back on 9/06. And following it's suspension email instruction to resovle the complaint didn't result the un-suspension. The instruction in the suspension email is vague and both links to resolve the complaint don't work. And after suspension most functions are not working properly which make the resolution of complaint is even very difficult or impossible.
The reply is always over 2 weeks rather than 48 hrs as its policy. And some questions never got answered.
It holds the seller's payment for over 120 days which against its policy of 90 days, and put the burden on seller to request it. The newsest reply took 28 days and it requests to hold additional 2 weeks as "there is account activity". The amount is over $8600. Very bad customer service which is very slow, not responding all your questions, and fools you with different instruction to fulfill.
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