HostDime states "Customer Support staff are available 24 hours a day, 7 days a week - no exceptions." on page: http://www.hostdime.com/support/. HostDime sent me a letter about a transaction in 2004 and also stated the status was closed. They wanted billing information they had been using to bill me for several years. I thought their computer was referring to a past account when for a brief period I was being doubled billed. This double billing was fixed. However, I am in a very emergency situation with no customer service. The customer service rep told me to call back in a few hours when they were open. This is the e-mail sent:
Posted on 12 Dec 02:26 PM
Hello,
This is Nathalie from the billing department at HostDime.com.
Our records show that you requested to upgrade XXXXXXXX.com to the XXXXXX Plan on 5/7.
We then provided you with the necessary payment links to complete it, but never received a response.
Please respond to this email with any (or all) of the following information that you may have so that we can locate your billing information and update our records:
(Please note that we are NOT requesting any sensitive information such as credit card/account numbers)
—Full name on the credit card that was originally used to pay for hosting
—If you are paying for hosting through paypal, please provide us with your paypal email address
—If you have any order/transaction numbers for the payments on this account, please provide that information for us also
& (I M P O R T A N T)&
Please reply back within 3 business days so we can successfully remove your account from the audit list.
If you have any difficulties at all understanding our payment process please give us a call at 407-756-1126 ext 8
XXXXXXXXX.
Lead Accounting Engineer
HostDime.com
Hosting. Servers. Solutions
Ticket DetailsTicket ID: XXX-XXXXX
Department: Accounting Division
Priority: Default
Status: Closed
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