Do NOT order anything from this company! The website looks good but it is pure fraud. Wish I'd know about usacomplaints.com before buying anything online.
Placed order in Sept for ink, credit card was charged. After 10 days I reported, following the website's instructions, that I had not received the ink cartridges. All you receive is an automated reply. Tried to phone customer service & I was put on hold (this is not a toll free number) or mailbox was full & couldn't leave a message. I tried the live chat and the person just said they didn't have access to account & order information. I finally received email that product had been sent. I don't think so.
Repeated this scenario again several weeks later. Same result... No cartridges, though they'd supposedly been sent. Finally called my credit card company to start dispute process.
Another several weeks later, I sent email to ezinkjets complaining loudly about service, or lack thereof. Finally a 'real' person emailed a reply saying that the reason the item hadn't been shipped is because there was a problem with printing mailing labels. Give me a break! They must be using their own, malfunctioning cartridges!
Credit card refunded my $27, but at their cost. Said it wasn't cost effective to pursue the dispute. Too bad, somebody needs to. I wonder if the Chatsworth address is even legit.
I will pursue filing a complaint with BBB and FTC.
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