Like many other reports on here have described, j2 jConnect charged my debit card (multiple times) without my knowledge or consent.
The charges showed up as "J2 *JCONNECT SERV 323-817-3218 CA".
I received one charge per month for a total of six months before I noticed the problem. Each of the charges was for $15.00. The first month it started, the charge was $30.00.
As I had never heard of the this company before and have never done any business with them in the past, I called the phone number listed on the charge.
After being transferred a few times and disconnected a couple of times, I was finally able to get connected to a CSR who was obviously located in India. He said his name was Mark. I told him I was calling because I started receiving charges on my debit card from them without my knowledge or consent. He ask me for my FAX number. I told him I don't know what my FAX number is because I never signed up for their service. He then asked me for my credit card number which I gave him (because I canceled the card already). He was able to look up my account with the credit card number and they had my name, address, and phone number. He then asked if I would like the account closed as a fradulent setup (like this happens all the time). I said yes and that I wanted my money refunded. He said they could only refund the last 3 months worth of charges.
I also asked him for the FAX number that was associated with my account. He would not give me that information! Said I would have to talk to their legal department. So, I was paying for their FAX service for months, they had my name, address, and phone number, but they would not tell me what the FAX number was that I was paying for! I wanted the FAX number so that I could send a FAX to it and let whoever got it know that this FAX number was setup fradulently.
I have since canceled my debit card. I did receive a refund from them for 3 months worth of charges and I was able to get refunded from my bank for the rest of the charges.
I believe this company knows this fradulent activity is going on in their company and chooses to do nothing about it. This company has very bad customer service and I will never do any type of business with them or any company associated with them.
I even found a comment listed in J2 Global Communications quarterly report stating that one of the risks the company faces is that they are losing subscribers who call them and say that they never ordered their service, what the billing stopped, and a refund. It went on to say that when this happens they have to please the customer's whichs even though they had signed up for the service. What a bunch of crap! Maybe if they took the time to investigate one of these fraudulent account setups, they would realize that THEY have a problem instead of assuming that the person reporting the fraudulent charges is lying.
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