Never buy from TigerDirect.com with Onrebate rebates. I have gor a set of parts for my computer facility (about 20 rebates during may - August). All forms with UPC codes were send on time, rebates were approved and checks promissed to be sent within 8 weeks.
It takes from 1 to 3 hours to reach the person on their phone 888-222-9300.
The agents put you "on hold" and disconnect after 5 min. If you are lucky to reach agent who speaks to you - it can not do anything. Managers are always "not at their desk", "on a lunch' etc. They connect you to answering machine, you leave the message - never reply. Never answer e-mails...
For each call I spent spent 2 hours.
14 September - requested by phone to issue the rebates. Was told - they will send them to accounting office and I will get money within 10 days
26 September - the checks "on hold" because of problems with their computer
07 October - the checks never been sent to accounting and they will do it right away
14 October - checks approved and will be issued
within a weeek
27 October. Checks were ussued on October 26 and will be at my place within a week
6 November - "The checks not ussued - I will call now to find out what is going on" and line disconnected.
NEVER BUY ANYTHING at TigerDirect and Onrebate.com. Just stealing of your money and time.
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