PayPal strikes again! But this time they messed with the wrong people. Now, here is the reality check: PayPal is not to be trusted at all.
This is what happened. My wife and I have a wonderful eBay business and have been using PayPal for about 5 years. With $31,000 in transactions, they made a lot of money on us. In all those years there was not one problem on our part, and we have 100% feedback on eBay.
All of a sudden they froze our account without any notice. Not even a cordial e-mail telling me what happened. So I am waiting for payments from buyers who have purchased my items, and they cannot pay!
We called and found out that our account was frozen because we are linked somehow to an account that owed them $390. We wondered why we should pay for it and what it meant.
The supervisor, Bob (ID # 6449), told us that we have to pay it because we have the same last name on the other account, and that if we did not pay, our account would remain frozen and we would not be able to use PayPal. We felt blackmailed.
Now we figure out that the other account belonged to our 33-year-old estranged son. We had the same previous address, so PayPal assumed we should be responsible for him. Now I have a question: if someone robs a bank, can the police go to his sister's house, arrest her, and make her responsible for him? I think not.
We contacted PayPal several times, and the supervisor Bob was rude and arrogant and told me to stop calling because he was getting fed up with my questions. Do I not have the right to know what is going on if it involves my business and my customers' money?
Now we have solved nothing. We do not want to pay for a debt that is not ours, and we would not know how to. That account is not ours, and we have no password or access to it.
We have sent so many new customers to PayPal that I cannot even keep count. We have raved and told everyone to use them for years, and I am done with them now. I will spread as much negative feedback as I can.
This event has cost me my reputation and my credibility on eBay, because the customers were confused by not being able to pay. Not only that, my wife's PayPal account is also linked to me because we have the same last name, and it was frozen too. Can you believe that? So it is guilt by association?
PayPal is a major fraud, and Bob, ID # 6449, in particular. He said all that is going on is part of eBay policy. Well, I have read it 5 times since yesterday, and it says nothing about this nonsense. He also said that PayPal is a private company, and I found out that it is not: it is owned by eBay, and eBay is public. We even used to have stock with them.
I cannot believe they are still in business. I am sure my word of mouth alone can make them lose around 100 customers a day.
At this point I feel abused, tired, and mostly disappointed that they would do such a thing to us or to anyone. I was threatened and blackmailed, and I feel a class action suit is on the way.
I will not let this go until my account is restored and a public apology is made. And you had better unfreeze the money. I am taking this to the media!
Never use PayPal. Never do business with them!
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