I allowed my daughter to subscribe to Neopets.com premium website service. As she is now 19 years old and no longer uses the sight I have been trying to cancel the premium service for 3 months now.
You are given NO information on their website on how to cancel the service ANYWHERE! I have tried the online live chat only to be told to call their toll-free number. I chatted with "Fernando" who told me to call the toll-free number press "1" on the main menu, then "1" again. This option only gives you information directed back to the Neopets website.
After trying several other options I was finally told I would be given to a customer service representative. After holding on the line for more than 30 minutes on at least 3 ocassions I gave up!
I have also tried to e-mail Neopets, to which I am receiving no response. I have contacted the Los Angeles Better Business Bureau and Neopets legal department.
I wonder just how many teenagers out there have a problem with trying to unscribe to this website.
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