I am not one to raise a fuss, well, maybe I am but my outrage at the treatment I have received form the Neopets Premium service is justified.
After having been on the Neopets site for over five years with no problems, I decided to subscribe as a premium member, and paid for one year up front. Two weeks after this subscription started I was logged out in the middle of using the site and when I tried to log back in was told I was frozen because I either logged into a fake log in page or gave out my information, or I was scammed and my account was not being returned to me. I was sure that when I got a real person on the phone this was all going to be straightened out, but boy was I wrong.
I spoke with the premium service the next day and they said they had no say over my account, that I only pay for their email. I explained that I pay for the Super Shop Wizard and lottery tickets, and scratch cards, and a whole host of services provided to the account that they had just locked me out of, and I had paid them for one year of this service. I also explained that Premium had required all of my REAL LIFE information, such as home address, email address, phone number and credit card information and I needed to know how much of that information had been compromised.
It has now been three days and I have not as of yet received any information. I had to cancel my credit card, change all of my passwords, and go to the bank to dispute the one year charge for the account they took away after only two weeks, but still no answer.
When I searched the web I found that I am not alone, Neopets does this to a lot of their users. They have you pay money to Premium for a service on Neopets, then they take away the service on Neopets and Premium tells you "Hey, it is not us, we are not Neopets, we are Premium". This si a site run under the company umbrella of Nickelodeon and Viacom and should have more professional business practices so my goal is to help all of us who have been scammed by this site fight back.
If you have received similar treatment form this web site with no resolution please log onto the Better Business Bureau, www.labbb.com and file a complaint against Neopets. Also send a fax to Viacom at (212) 258-6464 as they are the parent company of Neopets and should be held responsible for their deceptive business practices. Also share your stories with others so they do not spend money on this service only to have to fight to get it back when they service is terminated.
Neopets security was so poor that my account was compromised, and instead of helping to protect me, they kicked me off of a system I paid for, this is not a site that should be in business, help me spread the word.
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