Complaint / Review
PeoplePC
Ripoff ignores cancellation requests and continues charging credit card

I contacted PeoplePC over a year ago to cancel the account. I just found out today that not only did they fail to heed the cancellation, they have continued to charge my credit card the entire time. I wrote to them today to demand cancellation AND a refund, and the first reply was that I had to telephone them to cancel. How idiotic is that—an Internet provider that won't cancel the account over the Internet? I wrote back and told them that they set the account up online and charged me electronically so they can jolly well cancel and refund me electronically, too.

Elizabeth
Cape Charles, Virginia
U.S.A.