My disappointment with Comcast started when I called them 3.5 weeks before my move in date to my new apartment. After a week of spending hours and hours a day with them on the phone I had gotten nowhere with trying to set up internet, phone and cable service in my place.
The whole problem began when service reps began stating that I could not get service setup because the previous tenant had not cancelled service. BUT they assured me if I faxed in a copy of my lease they would surely put me in the system and have me setup to go by the time I moved in. Well everytime I called back to confirm receipt of the lease I got a different story. First I got a female who claimed she sat next to the person who asked me to send in the lease and that he had advised her he got it and was passing it on to the proper channels. Well as the call progressed and I got nowhere closer to setting up a date I asked for a Supervisor. After explaining I faxed my lease and that I just wanted to set a installation date immediately for after I moved in he asked who I faxed it to. When I told him who I faxed it to he put me on hold and soon came back to exclaim that the rep claimed he never got it. Well after faxing it two more times to the supervisor I still got nothing done. However, he assured me he'd personally call the previous tenant to get the disconnect order. Five days later I call back and again I speak with this Supervisor who pretty much in the five days I gave him had done NOTHING. His exact words were "You're calling too early." TOO EARLY?! I MOVE IN TO MY NEW APARTMENT IN TWO WEEKS AND ON A HOLIDAY WEEKEND NONETHELESS. HOW IS THAT TOO EARLY?
Then I call corporate and they exclaim that there's nothing THEY can do because the tenant hasn't called in to disconnect. I ask what's the purpose of sending in paperwork after paperwork to them if they aren't going to do anything until this other person calls? THAT'S IF THEY EVER CALL! They are the provider for crying out loud! Then I'm told that on the day I move in (THE DAY I MOVE IN!) they will disconnect his service and then I'd have to wait 2 weeks to have someone else come out and re-connect everything and on top of that I'd have to pay for it AND wouldn't get any of the promotions I originally called in to get.
I understand policy is policy what I don't understand is how such a BIG company cannot simply put in a simple request to have someone's service connected under their name starting on a certain date? I mean the utilities company didn't even give me this headache. It's not like I'm trying to get someone's service shut off, or steal someone's cable. I am simply trying to get internet and phone service for myself. Why does that have to be such a headache? As if moving isn't hard enough as it is. Why be treated with such disrespect and disregard simply because I don't want to have to deal with something like this while I'm moving tons of boxes around and trying to get myself and my family settled.
I've been so disenchanted with this company's lack of customer service and ability to function outside the box. Normally a company goes out of it's way to make good with a customer especially a POTENTIAL customer. Apparently not Comcast! I've already gone ahead and ordered service with V who simply asked when I moved in and gave me a setup date in 5 mins. Sure they asked for a small deposit but I'd rather pay it then have to deal with this type of treatment.
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