Complaint / review text:
At this time, I am submitting a rip off report for both The Pyramid Collection and Passport to fun. The Pyramid Collection is reported separately; however, the story is the same, as they are involved in this.
A little over a month ago, I ordered an item from The Pyramid Collection. I ordered this item over the phone and paid with my debit card. Everything was fine with my item... I received it in a timely fashion and all that. No problems.
Last week, I noticed that $9.95 was debited from my checking account for something called Passport to Fun. Being that this was something that I had never heard of, I immediately thought that my identity had been stolen somehow.
Luckily, there was a number attached to this debit at the time that I noticed it. The phone number did disappear after the debit was cleared at my bank. Had I not noticed it when I did, I would have been even more unlucky.
I called this number and they wanted my membership number, which I didn't have, being that I had absolutely no idea what this was in the first place. They finally found my information by using my email address.
Once they found my information, they advised me that The Pyramid Collection had signed me up for a 30 day free trial with Passport to Fun. Being that I didn't cancel within the 30 days, they charged me the $9.95 for the membership.
The thing is... I was never informed of The Phoenix Collection signing me up for anything. There is nothing on their website, no one told me at the time of my order, and I never received anything in reference to this at all.
How can I cancel something I don't know I have? I am absolutely appalled that this company just took money from my account without any warning or authorization whatsoever.
I have called them twice in the last week and have been promised twice that the money that they had taken from my account would be refunded. As of yet, I haven't seen any refunds in my bank account.