I become a member of this web-located company in february. Beside manu other problems, will touch only the last one, which made me to start take these measures against www.netdropshipper.com.
In 03/19 I placed an order with this company - number of order c20241-163209 - using their online ordering procedure - for an amount of $600 to purchase one Yamaha Home Theater for one of my E-bay customers. The company request for any payments over $400 a check or a Money Order so I sent them an electronic check from my bank account.
After a few days, I received an e-mail from the dropshipping company - www.netdropshipper.com - being asked for an extra $65 because "the package was too big" and I have to pay for the extra shipping.
I responded telling them that, once the order has been placed for a certain amount I have no intention in paying extra money for an item already paid. Also I specified - in case there's still an extra amount to be paid for shipping, I want a full refund and the order to be canceled.
Www.netdropshipping.com responded with an e-mail stating that they will pay for the extra shipping costs and that the item will be sent soon.
I have to add that there is no other way to contact this company but thru e-mails and fax. They don't have a phone number posted and their so-called "Live Support" on the web-site is always Offline.
In 03/30 the money left my bank account and I have been sent a tracking number for my item. XXXXXXXXXXXXXXXXXX653765 - UPS.
I checked the tracking number several times and I find out that the item, being too heavy, has been returned. As www.netdropshipping.com is a dropshipping company, the sender address on this parcel was mine so the package has been sent to my address by UPS.
In 04/06 I checked again the tracking number and I find out that the item was "out for delivery" starting with 04/04. I called UPS to find out what's going on and I have been told that the package has been lost and that UPS is now going to check the package in order to see what happened.
I have been also told that the shipper of the package AND the owner of the UPS account - in this case www.netdropshipper.com - will have to open a claim in order to have a reimbursment of the money for this package.
I e-mailed www.netdropshipper.com telling them that there is a problem with the package and that they will need to make a claim.
Tue, 11 Apr 13:00: 00 -0700 www.netdropshipper.com answer:
"Dear member,
We cannot make a claim for a package that was not lost. It is still in transit. You have to contact UPS to schedule a delivery.
Thank you for being part of NetDropshipper.com"
I called again UPS and I find out that now the package "has been damaged in transit" and I received the same story - the owner of the UPS account - www.netdropshipper.com - will have to make a claim for this parcel.
I e-mailed once again www.netdropshipper.com.
Tue, 11 Apr 13:29: 43 -0700 www.netdropshipper.com answer:
"Dear member,
File a claim on what? The package is not lost. It is in UPSs possession
Thank you for being part of NetDropshipper.com"
I checked again with UPS to find out if there is any claim opened for the package and I have been told nobody opened one. So I e-mailed again www.netdropshipper.com:
Tuesday, April 11 2:02 PM
"The package appears - on the UPS tracking number - as "out for delivery" from almost one week now. This is the last info that has been added to the tracking number. I called UPS today and because they cannot tell me anything about the whereabouts of the package, they transfered me to the tracking department. The representative told me to ask the owner of the UPS account that made the shipping - in this case your company - to fill a claim so they can open an investigation and to find where the package is. Please try to resolve with me this situation."
Wed, 12 Apr 12:24: 31 -0700 www.netdropshipper.com answer:
"Dear member,
We will call UPS to file a claim
Thank you for being part of NetDropshipper.com"
The following information has been posted on 04/12 on UPS site about the package:
"the package was damaged in transit. Ups will notify the sender with the details"
So I called again UPS to find out if there's any claim opened and I have been told again that nobody opened a claim and that ONLY the the owner of the UPS account that made the shipping - in this case www.netdropshipper.com can open the claim.
In the meantime, my www.netdropshipper.com account has been charged $45. I e-mailed them again asking what's with this extracharge in my account.
Mon, 17 Apr 13:04: 12 -0700 www.netdropshipper.com answer:
"03-28 Order XXXXXX-xxxxxx9 $65.00 additional shipping"
Wednesday, April 26 11:07 AM I e-mailed again www.netdropshiper.com:
"Hello,
I called again UPS today and they told me there's no claim regarding this package.
PLEASE call UPS and make a claim because there's over $600 which I have to refund my customer with. There's no package, nobody seems interested to make a claim.
Thank you."
Wed, 26 Apr 11:45: 24 -0700 www.netdropshipper.com answer:
"Dear member,
Claim was filed on your behalf last week and you have the right to follow up with UPS
Your claim id is 42 4365 376 5
Thank you for being part of NetDropshipper.com"
I called UPS to check what is the status of the claim giving them the claim id received from www.netdropshipper.com. UPS representative told me there's no claim opened and there's nothing to show that somebody received a claim id.
From there on, I e-mailed www.netdropshipper.com at least 10 times trying to find what's going on. I didn't receive any other answers, even if I sent messages at all (8) their e-mail addresses. Nobody ever answered. I checked everyday my e-mail account, also the bulk folder. Nothing.
Yesterday Mon, 8 May 21:42: 04 I sent them an e-mail containg all data and asking them to resolve this issue ASAP.
My e-mail:
"Dear Madam / Sir,
Please advise regarding this situation:
1. I placed the order number c20241-163209 for:
Qty: 1 Yamaha CinemaStation DVX-S200P - High Powered 5.1 Home Theater System $549.99
Sub-Total: $549.99
Shipping: $35.24
Dropship Fee: $1.50
Tax: $0.00
Applied Credit: $586.73
Total: $586.73
NetDropshipper.com
2. This order was sent, but never arrived to destination being lost / damaged during UPS operations, please check tracking number 1Z14V5A24243653765.
3. I sent several e-mails, starting with April 4th, asking your representatives to open a claim with UPS regarding this loss - your company being the ONLY ONE ENTITLED to open this claim as a registered shipper with UPS.
4.in April 26Th I finally received the following e-mail stating an
NONEXISTENT CLAIM ID# 42 4365 376 5
.
*
Dear member,
Claim was filed on your behalf last week and you have the right to follow up with UPS
Your claim id is 42 4365 376 5
Thank you for being part of NetDropshipper.com
*
5. I've sent another bunch of e-mails as soon as I've checked the status of this NONEXISTENT claim id, directly with the UPS representatives. Unfortunately I never received an answer anymore.
Please note:
There is over a month since I made a payment for an order my customer nor I EVER RECEIVED.
Your company / business representatives are careless in solving this issue with UPS.
In the mean time my payment of 586.73 was received by you and is still in YOUR account.
Please understand that this situation have to come to an end. That's why, I would really appreciate an answer to my e-mails.
If you won't consider a quick solution I will be forced to claim my rights with the entitled authorities.
At this point I will really appreciate a full refund, NOT a credit with your company as much as I will not take the chance to shop from your site unless I will know for guaranteed that the person sending me that NONEXISTENT claim id with UPS, is not a part of your business anymore and even than, how would you explain the fact that NONE of my latest e-mails have been responded?
Thank you in advance for taking your time in solving this matter and I hope you will come with a reasonable decision in a reasonable timing.
I remind you again that in case that you fail giving me a quick solving of this issue, I will follow not only the legal procedure, but I will start informing the Usa Consumer Complaints.com, the California and New York State Consumer Protection, the Federal Trade Commision and ALL other legal authorities.
This e-mail is my last attempt to recover my loss in an amiable way.
Tue, 9 May 12:43: 43 -0700 www.netdropshipper.com answer:
"Hello,
We emailed you yesterday regarding this issue. Did you receive our email?"
Of course I never received ANY e-mails from them. So I responded quick:
Tue, 9 May 14:46: 23 -0700
" I didn't receive ANY e-mails from your company in the last two weeks."
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