I needed a formal evening dress for a cruise. I am a plus size gal who in every store on this earth runs a 2-3X. I picked out a dress on this site, and proceeded to order. The dress was not a special tailor made dress, it was "in stock" and I ordered it in the 3X as it was somewhat fitted looking.
I received it in 2 days as requested, but when I pulled it out, it was so small. I thought they must have sent me the wrong size, but the tag stated 3X. Needless to say it was not even close.
I called the CSR and was told the policy was no returns on "specialty dresses". But it wasn't one, I explained. Well you can send it back for store credit, minus a restocking fee of $30.00. So, sorry, but we can't help you. Our policy is absolutely NO refunds.
So I went back to the site to look for a dress to exchange, but according to them I am a 7X, and they were out of stock on all of those sizes and would not be able to tell me when they would have any. Their policy is stated only if you link to it. All the other dress sites had their policy (if it was this extreme) right on the order form. This company did not. I gave the dress to a girlfriend, she is a size 12. It fits her. Its a great dress too. So I guess not all is lost. But if it weren't for her I'd be out all my money. I think if the sizes are that far off reality, they should have some sort of warning or at least put their policy in a place you can see it.
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