I joined earthlikn on feb 2 00 and they offered a free video camera. I ordered it via earthlink in the internet several days after i joined them... It was suposed to be delivered with in 10 to 14 business days... I called earthlink on 3-9-00 to check on the camera they said it was shipped april first and i should get it in a few days { confirmation # 13683872} it never arrived...
On 3-13-99 i called again talked to ty {confirm # 13995033 } he promiced to send one right away... It never arrived..
I called on 3-31-00 talked to makel #14562460 promised 5 to 7 business days, it never arrived...
On 5-12-00 i called brian at 1-800-876-3151-ext 49022
to discontinue my earth link service, he promiced he would expedite the camera to me confirmation # 15769194, it never arrived...
I filed a complaint with the bbb on 4-19-00 550 w. Orangethorpe ave, placentia, ca 92870-6837... Phone 900-505-1000
fax 714-985-8920... Galmond@bbbla. Labbb.org
stating the information listed above... Cmpl no: 10153489.. The answer from alicia robertson bbbs on earth link letter head states the camera was shipped 4-6-00 but they have no proof of delivery and they are shipping another camera by airborne express and i should have it with in 5 days of 5-3-00 no camera has arrived as of today 6-8-00... And in this letter they said i would get a $19.95 credit applied to my account... That i closed... When i closed my account i was tole earth link doesn't give refunds... At the bottom of this letter it has
lorraine cummings
corporate accounts customer service specialist...
I also sent several emails to michael s. Mcquary regarding this camera rip off at mike. Mcquary@corp. Earthlink.net
the results no reply at all...
I feel that earth link has riped me off...
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I just received the camera today... 06-13-00
2:30 pm...
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