Complaint / Review
AT&T
DSL Modem Rebate Never Received After Repeated Calls

I switched our DSL service to SBC some months ago. At that time, I paid $50 for a new DSL modem, with the promise from SBC/AT&T that this would be promptly rebated. I filled out my rebate form and mailed it to the correct address. My information was entered into the SBC/AT&T system, according to customer service people. I have received no rebate.

I have called 3 times about this. Each time, I have been told the exact same thing, that a check would be issued shortly, and that I would receive it within 2-3 weeks of my call. After that time I call again and the whole thing repeats.

It is now obvious that I will not be receiving a rebate, in spite of fraudulent assurances to the contrary. I am currently looking for a class-action law suit to join to resolve this.