On 1/21/06 I purchased a computer from BlueHippo. I was told that if I Ordered my computer today! I would receive a 17in. Plazma TV and a 3in1 Printer and a Free upgrade package for the computer. Well on 1/31/06 I received a shipping form which stated that I was to pay $311.48 for the upgrade package and my computer was a 2005 instead of a 2006. Well, I called BlueHippo and spoke to Kevin (ID#4104) and explained what the Rep. Shane had said to me. He apologized for the misunderstanding told me to cross out the upgrade and to correct the 2005 computer model to a 2006 model and to inital the corrections. So, I did. I also sent a lump payment of $674.19 to have the computer delivered earlier. Plus payed $124.00 and 6 payments of $35.99. Well I received my computer six weeks later to find no Free Items (plazma TV&3in1 printer) included in shipment. So, once again I called BlueHippo to complain. Was told to write& fax a grievence letter to the Executive Service Corporation. Which I did on 3/1/06. I called the company a third time to ask why I have not received a call. They stated they never received letter so, I refaxed letter and emailed a copy of the letter on 3/13/06. On 3/16/06 I called company again was told that yes they did receive letter but that I had forfitted free items when I removed upgrade package! I told them that the ADS on the TV, Internet, Flyers all said the same thing ORDER NOW get free said items. They said it was in the contract I signed. I said no it wasn't cause I had acopy of the shipping form I signed. Rep got quiet and then said it's not on that form you have. I told him I was reporting his company to the Better Business Bureau of Maryland (www.baltimore. BBB.org) Which I did on 3/16/06. So, if anyone can tellme how to get this issue resolved I'd appreciate an advice right now cause I can't return computer because I already payed over $1000.00 and the company said that if I due I can't get any money back. Please help Single hardworking mother of 3!!!
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