I set up local access numbers for my AOL internet access... And was upset to get an approx $120 phone bill with a lot of local toll call access dial ups from a location I had not included in my access setup numbers. My local phone co, Pacific Bell, says they get this complaint all the time from AOL customers... Who are rerouted to available numbers even if this is not among the nhumbers they chose in their access setup. AOL insists I dialed this number which I sure did not. They point me to Pacific Bell for resolution. Pacific BEll points me to AOL. I have NOT paid the disputed bill and still have no resolution.
My friend who used to be with AOL also had this problem... But with much bigger $ amounts. He just paid to avoid the hassle. The Pacific Bell technician who came to my home to check the wiring to make sure this problem is not a Pacific Bell problem also had
this happen to him and is no longer with AOL.
We need to get help to protect the public from this dishonest practice. Any help/advice from any of you would be welcome.
Maria
San Jose, California
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