Warning - Stay away from this hosting company. With so many hosting companies out there fighting for your business, this is one that you really want to stay away from.
After setting up my account with this company on the 9th of Feb, I tried to contact them via e-mail to see when I would receive my instructions for setting up my account. 10 minutes later I received a e-mail bounce letting me know that the e-mail could not be sent. I checked their site and they had no contact phone number for me to call.
The next day, after I checked and still had not received an E-mail from chaos-ownz-hosting.com, I contacted PayPal and asked them to cancel the payment. They said they will look into the matter for me.
On the 12th, I received an E-mail from chaos-ownz-hosting.com, stating...
" I just logged onto the PayPal account that you made your payment to and I see that you are requesting a refund. It states that you had emails bounce back to you from our server. We were having a problem with the server that I had set you up on. I was unaware of the problem until this morning. I have contacted the system administrators regarding this situation. I am sincerely sorry for the problems that you have encountered.
I am willing to move your site onto a different server that I know has no problems with the email system. This server is just as secure and has the same amount of uptime. I would hope that this would be an offer that you cannot refuse. However, if you feel that this problem cannot be resolved, please respond to this email and I will make sure that the money is refunded to you.
Again, I am sincerely sorry that this has happened. The problem is being taken care and I hope that we can continue to do business.
Thank you,
Carrie "
I immediately asked for a refund... And waited and waited...
On the 15th I received an e-mail from PayPal stating that because this case involved intangible goods, they could not issue a refund and that I would have to obtain the refund from the seller.
On the 17th I asked again about my refund.
They replied on the 18th...
"After speaking with PayPal and seeing the resolution that they came up with, no refund will be issued. I have proof that emails were sent to you with your log in information.
In reference to the email below, I would have been willing to issue the refund if PayPal said that it was what I had to do. However, PayPal stated that a refund does not need to issued.
I am sorry that you were unsatisfied with the service that you received, but your login information was sent to you the day of your payment."
On the 20th, after a heated debate over this with chaos-ownz-hosting.com. Not only will they not refund my payment for services that I never used, Not only are they not honoring their TOS and 30 day money back guarantee. But they responded by telling me that they were going to get a lawyer after me for slander.
"I am contacting a lawyer! I hope that this $10.00 was really worth all of the slander and heresy that you have just brought upon your self.
Have a good day!
And as far as the refund that I was willing to pay you, we can just count it towards court costs and lawyer fees.
Carrie Cooley"
If asking for a refund and trying not to get ripped off is a crime, then guilty as charged... With so many hosting companies to choose from, Stay away from chaos-ownz-hosting.com.
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