On January 17 I bought the PNY Quadro FX3000 AGPX vga card Serial #770238, MFG: P171CJ01913500016 from CompuVest.com. Account# W7873582 with Account Rep., Andre x136 for $528 USD. The product was defective.
According to Senior Tech, Mr. Willy Ortiz from PNY said, the card is defective. He instruct me to return to reseller. I return to the reseller and they sent me another one with the same exact item. The card work perfectly. According to CompuVest policy, they will refund me the full full amount for the card return defective. But if the card return in good condition, there will be a 15% restocking fee. My complaint is, why did they charged me a 15% restocking fee because the card is defective? They only refund my credit card for $448.80 USD from the $528 USD. Below is the statement from PNY Support: Quadro Support wrote: Phalkunabba, It sounds like your video card is defective. Have you tried the card ina different system? Where did you purchased the card? It sounds like you bought the card recently. Call your seller and have the video card exchange. Regards, Willy OrtizSenior Quadro Technician — Original Message — From: [email protected] mailto: [email protected] Sent: Sunday, January 22 7:40 AMTo: Quadro SupportSubject: NVIDIA QuadroName: Phalkunabba RathEmail: khmerfilm@yahoo. ComPhone Number: (562) 607-6317Product Type: NVIDIA QuadroWindows XPi just bought the quadro fx3000 four days ago. Crash in photoshop 7 everytime. Some time crash by for no apperant reason. The crashed cause strip different square of dotted blue color then turninto stripe of colors most blue lines, vertically and horizontally, eventually monitor turn black. When reboot it work normally again then work on it a few minutes the problem repeat again. The quadro fx1100 work perfectly. My system configuationintel e7505vb2dual p4 3.06 1mb cache each2 gb ecc registered cosair ram400 gb sata maxtor hddpioneer 16x dvd - writerlogitec mousesony 24 in. Monitorplease help.
Ps. The product was lousy pack, look like a demo but the second one work because the package was properly pack, smell like new.
I just want my 15% restocking fee back. I demand a full refund.
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