I Ordered 3 baskets in early November, Received two of the three so I emailed the company... When I sent the email I accidently sent it twice and I received the first response on Nov. 29th this is a copy of the email:
Dear Jenny,
Thank you for your recent email. Unfortunately we did run out of the Snow Towers Item # 565. We did credit you back and it should take about 3-4 weeks for the refund to completely process. We apologize for any inconvenience. Happy holidays!
If you have any further questions, please contact us at [email protected] or call us at (800) 324-2793.
Sincerely,
Nino M.
Customer Service
Wine Country Gift Baskets
This is fine for me, so I figured in 4 weeks it would be settled... Then, the next day (Nov. 30) I got this email...
Dear Jenny,
Thank you for your recent email. I reviewed your order W1088071 and discovered that the Snowman Tower was cancelled per email request. You should not have been billed for that item. Should you like to order a Snowman Tower now or in the future, we do have that item available. Thank you for ordering with Wine Country Gift Baskets. Have a great day!
If you have any further questions, please contact us at [email protected] or call us at (800) 324-2793.
Sincerely,
Christina E
Customer Service
Wine Country Gift Baskets
... I WAS definately billed for the item, I have proof of that through my bank records... I did NOT cancel the snowman tower order, nor did I receive a refund, and today completes my 4th week since the email from "Nino M.".. I have sent numerous emails and have been left on hold for up to 20 minutes when I try to call the 800 #.
I love companies who take my money with ease but cringe to return it when they have not fulfilled the purchase agreement.
As I am typing this I am finally speaking to a CSR from WCGB... Brandi... She is submitting my refund and says I will receive a response within 24 hours... We shall see.
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