SPECIAL UPDATE: StoresOnline remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. StoresOnline is truly dedicated to making sure ALL customers are happy with their coverage. StoresOnline continues to show customer service is of the utmost importance and they currently have no complaints!
To date, StoresOnline has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. StoresOnline proves to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, StoresOnline has remained actively engaged and improving the way they address customer service complaints. Consumer complaints has confirmed that StoresOnline is no fraud, is not a scam and is of the highest integrity. As an active and current member of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever StoresOnline remains committed to customer satisfaction and gets our top Verified Safe endorsement.
StoresOnline ripoff fraud Orem UT
After attending an all day workshop with Stores Online, Inc. 7/12 in Monterey, CA, I spoke with SOL representative, Andria Finau, and asked if I could have more than 3 days to cancel if I so desired. Three times I asked her this question, and three times she assured me that she had the ability and authority to extend the Notice of Cancellation. My friend was with me and witnessed the entire conversation.
I emailed and called SOL on the 6th day to cancel and reported to the Cust. Serv. Supervisor, Lupina, what Andria had told me. Lupina stated "she didn't say that, " "she can't say that."
I disputed the charge with my credit card company and in Oct. I was notified by Citicards, that SOL would not honor our request for credit.
I subsequently sent a certified letter to both SOL and their representative, Andria Finau, requesting a full refund from the company, as I would rather settle directly with them than pursuing court action.
I am awaiting a reply.
SueMonterey, California
U.S.A.
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