On 9/21 I ordered the three FREE CD's offered by Onlingo.com. I received them approximately 10 days to 2 weeks later... I had forgotten about them when they finally arrived. I printed out the order form which explicitly stated that all three CD's were to be free. On 10/11 they charged my account for $59.95. I contacted them as soon as I realized it and canceled my "subscription". Here is the letter which I just sent (by e-mail, because they have no address you can contact!). You may find it interesting:
November 15
Dear OnLingo.com
In response to your e-mails of the last few days, please be aware that I understand what your terms and conditions state. What you have obviously not seen is the order form which was submitted to you, which stated that all three CD's would be FREE! I expect you to adhere to your advertisement. I printed that order prior to submitting it to you, so that I would know what I was entitled to receive. I canceled my subscription as soon as I became aware of your charge to my bank account, and I also e-mailed you regarding this discrepancy at the same time.
I have since located a website which displays many unhappy customers, who also feel that you have ripped them off. I have printed out their complaints, along with copies of my communications with you. I will be mailing the package to the NC Attorney General within 24 hours, unless I receive a full and complete refund of my $59.95.
I will not let this go. You have fraudulently removed money from my bank without prior authorization, and I will have it back.
I strongly suggest that you immediately refund my monies. I don't think you want to take on any state's attorney general.
Sincerely,
Nancy
New Bern, North Carolina
U.S.A.
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