This is the emails that have gone back and forth in the attempt of
retrieving my money that IBILL and Fantasy Sex Online have
wrongfully taken. Basically I entered a 7 day trial with their
service and then cancelled before the required date to stop the
automatic monthly billing. Fantasy Sex Online and Ibill took the
monthly charge anyway even though they confirmed to me via email
(as you will see below) that they had definitely cancelled my
subscription and that I would not be billed again. Since that time
I have repeatedly emailed and have been told that they have
credited me the money they wrongfully took - but the credit has
never appeared and now I have been advised by Fantasy Sex Online to
talk directly to Ibill and they have basically said that I applied
for the extra subscription and that is that. I am now creating this
report as a URL and will have it sent to all search engines in
protest. If anyone would like to email them and express your
disgust the addresses are listed below. I would have to say that
with my dealings I will never be involved with any internet service
that uses IBILL or is associated with Fantasy Sex Online.
Email #1
At 11:12 PM 6/23/99, you wrote:
I would like to cancell my subscription to Fantasy Sex Online at
the completion of the seven day trial period.
My login is: *
My Subscription no: *
Could you please advise by return e-mail once this has been
actioned.
Regards
At 07:24 AM 6/28/99, you wrote:
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted by
() on Monday, June 28,1999 at 01:47: 25
&
Email:
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
&
Email #2
Dear
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
Http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted by
() on Monday, June 28,1999 at 01:47: 25
Email:
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
Dear
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
Http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Email #4
At 12:42 AM 7/9/99, you wrote:
I would like to know why even though I cancelled my weekly trial
subscription as per below that I have been billed for a months
subscription???
On the 24th of June I was billed by IBL for $7.77 for the weekly
trial
subscription which I cancelled before the membership was up and
now I find
that on the 5th of June IBL has billed me another $38.13.
I expect this to be amended immediately as the below e-mail and
response
shows clearly that I cancelled well before my membership is due.
I would appreciate an immediate advice on what has happened and
what is
being done to rectify this.
Regards
A sleepless mind in his heart and an insatiable personality...
Original Message
From: Customer Support FSO
To:
Sent: Tuesday, 29 June 1999 12:28
Subject: Cancelled (was Re: Fwd: cancel)
At 07:24 AM 6/28/99, you wrote:
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted by
() on Monday, June 28,1999 at 01:47: 25
Email:
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
Dear
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
Http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Dear
The charges for this site are $4.95 and $24.95. You might want to
check
and see if you didn't sign up for any additional features that were
located
in the site or are not already a member of another website. I'll
check
into it more from my end as well.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
I would like to know why even though I cancelled my weekly trial
subscription as per below that I have been billed for a months
subscription???
On the 24th of June I was billed by IBL for $7.77 for the weekly
trial
subscription which I cancelled before the membership was up and
now I
find
that on the 5th of June IBL has billed me another $38.13.
I expect this to be amended immediately as the below e-mail and
response
shows clearly that I cancelled well before my membership is due.
I would appreciate an immediate advice on what has happened and
what is
being done to rectify this.
Regards
A sleepless mind in his heart and an insatiable personality...
Original Message
From: Customer Support FSO
To:
Sent: Tuesday, 29 June 1999 12:28
Subject: Cancelled (was Re: Fwd: cancel)
At 07:24 AM 6/28/99, you wrote:
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted
by
() on Monday, June 28,1999 at 01:47: 25
-
Email: *
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
-
Dear *,
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Dear,
The charges for this site are $4.95 and $24.95. You might want to
check
and see if you didn't sign up for any additional features that
were
located
in the site or are not already a member of another website. I'll
check
into it more from my end as well.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Email #6
I have just looked through the contract that I filled in for
registration
(as I have them saved on my system) and I definitely did not sign
up for any
other services.
The refund of the monthly fee is definitely justified and correct.
Please advise
a sleepless mind in his heart and an insatiable personality...
Original Message
From: Customer Support FSO
To:
Sent: Friday, 9 July 1999 9:30
Subject: Re: Cancelled (was Re: Fwd: cancel)
At 12:42 AM 7/9/99, you wrote:
I would like to know why even though I cancelled my weekly trial
subscription as per below that I have been billed for a months
subscription???
On the 24th of June I was billed by IBL for $7.77 for the weekly
trial
subscription which I cancelled before the membership was up and
now I
find
that on the 5th of June IBL has billed me another $38.13.
I expect this to be amended immediately as the below e-mail and
response
shows clearly that I cancelled well before my membership is due.
I would appreciate an immediate advice on what has happened and
what is
being done to rectify this.
Regards
A sleepless mind in his heart and an insatiable personality...
Original Message
From: Customer Support FSO
To*
Sent: Tuesday, 29 June 1999 12:28
Subject: Cancelled (was Re: Fwd: cancel)
At 07:24 AM 6/28/99, you wrote:
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted
by
() on Monday, June 28,1999 at 01:47: 25
-
Email: *
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
-
Dear *,
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Dear *,
The charges for this site are $4.95 and $24.95. You might want to
check
and see if you didn't sign up for any additional features that
were
located
in the site or are not already a member of another website. I'll
check
into it more from my end as well.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Email #7
Dear *,
I refunded your account 2 days ago. It took a little bit to find
when the transaction occured and find your transaction #.
Hope to not hear from you any time soon.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
Customer Service
refund.
I have also spoken to a friend who is a solicitor and he has
advised me that
it is not slander if the facts are correct and if it is in the
best interest
of the public to know.
Could you please once again check this out and advise me what is
happening.
Regards
*
Original Message
From: Customer Support FSO
To:
Sent: Thursday, 22 July 1999 12:31
Subject: YOUR REFUND
Dear *,
I have spoken with I-Bill and the refund takes one credit card
statement
to
appear.
We have also check out your rip off report and forward that to I-
Bill as
well. We advise you at this time to cease harassing us by email
and
I-Bill
is contacting their attorneys since you are attempting to
slander both of
our companies.
Once again your refund has been processed for $24.95 and it will
show up
on
your next credit card statement.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE
Email #9
Dear *,
I will call I-Bill customer support first thing in the morning
when I get into the office. At that time I will also provide you
with their *800 number and an email address so that you
can see we are trying to handle this for you.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
Could I please be advised as to the progress of this amendment.
Original Message
From: Customer Support FSO
To: Sent: Thursday, 19 August 1999 9:47
Subject: Re: YOUR REFUND
At 07:12 PM 8/18/99, you wrote:
I have received a credit card statement and have still not
received this
refund.
I have also spoken to a friend who is a solicitor and he has
advised me
that
it is not slander if the facts are correct and if it is in the
best
interest
of the public to know.
Could you please once again check this out and advise me what is
happening.
Regards
*
Original Message
From: Customer Support FSO
To:
Sent: Thursday, 22 July 1999 12:31
Subject: YOUR REFUND
Dear *,
I have spoken with I-Bill and the refund takes one credit card
statement
to
appear.
We have also check out your rip off report and forward that
to I-Bill
as
well. We advise you at this time to cease harassing us by
email and
I-Bill
is contacting their attorneys since you are attempting to
slander both
of
our companies.
Once again your refund has been processed for $24.95 and it
will show
up
on
your next credit card statement.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE
Dear *,
I will call I-Bill customer support first thing in the morning
when I get into the office. At that time I will also provide you
with their *800 number and an email address so that you
can see we are trying to handle this for you.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
Email #10
Dear *,
The person I spoke with regarding your account was
named Petra. Her email address is [email protected]
Provide her with the same info that you provided me
with i.E. Email address, transaction #, subscription #.
I've done everything I can from my end.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
At 07:24 AM 6/28/99, you wrote:
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted by
() on Monday, June 28,1999 at 01:47: 25
Email: *
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
Dear *,
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
Http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
A sleepless mind in his heart and an insatiable personality...
Email #12
I have been through this for quite some time now and with the
responses that
I have received and the response that I have now I received I am now
accepting the fact that this company has just decided to rip my
money off. I
entered a 7 day trial with this service and cancelled with
theservicbefore
the required time and had the cancellation confirmed. Then your
company
wrongly billed me for a monthly service (after the seven days had
expired) I
was then advised and have been advised on several occasions that
this
billing was incorrect. I was also advised that your company had
definitely
credited me for the incorrect monthly billing. This has gone on long
enough.
I expect to hear from you that you have recovered the full story
from your
company and that the credit is being processed asap. I am advising
you at
this time that a solicitor has been consulted and that from now I
will use
all means necessary to ensure that if the money that you have
wrongfully
taken is not returned to me then all persons that I have access to
throughout the internet and all other means, webmasters, serialz,
and
bandwidths will know what has happened here. I also now will
proceed with
the broadcast from the ripp-off report and the internet fraud squad
as well
as various legal action through the banks. I have patiently applied
and
replied to the progress reports that I have received throughout the
recovery
of my money that your company has wrongfully taken and most
definitley am
now fully justified in my actions. I have enclosed the one of the
emails
that I have received verifying that this credit was correct and was
to be
done. I certainly hope that in hindsight and with all the facts you
will
acknowledge and process this credit asap.
I expect a very prompt advise as to your actions in this matter now
and look
forward to your response.
Please see below excerpt.
Once again your refund has been processed for $24.95 and it will
show up
on
your next credit card statement.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE
Dear *
I will call I-Bill customer support first thing in the morning
when I get into the office. At that time I will also provide you
with their *800 number and an email address so that you
can see we are trying to handle this for you.
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
rebilled on 6/28 but it did not go through it was declined that
is a soft
decline then you were rebilled on 7/1 and that took. You asked for
cancellation on 7/13/99. And the account has since expired.
Thank you,
Petra Behrend
Client Services Specialist
Client Services Department
Internet Billing Company, Ltd.
Phone: 954-726-3868 x271
Phone: 800-764-4266 x271
Fax: 954-724-0673
Email: [email protected]
Web: www.ibill.com
Original Message
From: *
Sent: Tuesday, August 31,1999 9:04 AM
To: [email protected]
Subject:
I have been advised by customer support to contact you to find
out what is
happening with this as it has been going on since the 19th of
June. Can
you
please process this credit asap and advise me when this is done.
Thankyou
*
I would like to know why even though I cancelled my weekly trial
subscription as per below that I have been billed for a months
subscription???
On the 24th of June I was billed by IBL for $7.77 for the weekly
trial
subscription which I cancelled before the membership was up and
now I find
that on the 5th of June IBL has billed me another $38.13.
I expect this to be amended immediately as the below e-mail and
response
shows clearly that I cancelled well before my membership is due.
I would appreciate an immediate advice on what has happened and
what is
being done to rectify this.
Regards
* a sleepless mind in his heart and an insatiable
personality...
Original Message
From: Customer Support FSO < [email protected]
To: *
Sent: Tuesday, 29 June 1999 12:28
Subject: Cancelled (was Re: Fwd: cancel)
At 07:24 AM 6/28/99, you wrote:
Delivered-To: [email protected]
Date: Mon, 28 Jun 1999 01:47: 26 -0400 (EDT)
To: [email protected]
From: ()
Subject: cancel
Below is the result of your feedback form. It was submitted by
() on Monday, June 28,1999 at 01:47: 25
-
Email: *
Site Name: Fantasy Sex Online
Subno: *
Name: *
Password: *
-
Dear *
We have cancelled your monthly subscription as per your request
and you will not be billed again.
You still have 3 days left on your current membership.
*Important Message for all FantasySexOnline Members*
Go to this web page now...
http://www.fantasysexonline.com/special1.htm
WEB PAGE
Link
If we can be of any more assistance please let us know.
Best Regards,
Customer Service
http://www.fantasysexonline.com
E-Mail: [email protected]
WEB PAGE Link
"The Best Adult Fun & Fantasy on the Internet"
A sleepless mind in his heart and an insatiable personality...
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