I am frustrated from the reply recieved from netzero. I have never selected the number (650) 900-1700 for which I have been billed by local SBC company.netzero has given the following reply without checking there own document. This is intolerable behavior by the netzero. Firstly, dialing the non-selected number and than insisting this number is selected by me. I expect you to investigate the error made by netzero and reimburse these charges to me immediately. If you want me to continue your service. This rip off by netzero is not understood. Thanks.
From: NetZero Customer Care
Reply-To: NetZero Customer Care
To:
Subject: Re: Error charges for dial up connection — Ref #[1M86sED9cZ1DNnb]
Date: Sun, 31 Jul 20:24: 59 0530 (IST)
Dear Kirpal,
Thank you for your inquiry regarding long distance access number charges incurred as a result of using NetZero.
NetZero does not auto-select its members? Access numbers. The software will only dial a number that is chosen by the member during the access number setup and selection process. The reason that we ask a member to manually select an access number is so they can ensure the number is a local call. Due to the many different telephone calling plans in circulation, NetZero can only provide members with access numbers that appear to be local - we cannot guarantee that toll or long distance charges will not be incurred through the use of such numbers. Because of this, we ask that members confirm that every access number chosen is local by calling their telephone company or operator.
NOTE: When you contact your telephone company or operator, please provide them with the phone number you are dialing from, as well as the phone number you are dialing to (the NetZero access number). Do not rely on just the city name, as this is not an accurate way of determining whether or not you are making a local call.
Additionally, section 2.0 of netzero's terms of service states the following: "by accepting the access numbers during the registration process or using access numbers you may otherwise select, you agree that you are solely responsible for all telephone charges related to accessing our services and netzero will not reimburse you for any such charges including long distance or toll charges."
Due to the above information, we are unable to provide reimbursement as a result of long distance access number charges.
Sincerely,
Stephen Cruise
NetZero Customer Care
http://www.netzero.com/support
Additional billing questions? You will always find answers on NetZero's Support website. Visit http://www.netzero.net/support/faq/billing.html
Replied Message
From: "kirpal
To: [email protected]
Date: Sat, 30 Jul 13:59: 23 -0700
Subject: Error charges for dial up connection — Ref #[1M86sED9cZ1DNnb]
I have confirmed dial up connection with area code 408 for san jose area. Where as the dial up connection has wrongly been made to area code 650-900-1700 by netzero. Local billing company SBC have charged $77.62 for the month of June. I have not recieved the bill for the month of July so far. Hence, you requested to reimburse $77.62 to me for your wrong
dial up connection. Please confirm. This refers to my telephone conversation with your billing department.
The following is my selected list for dialing to internet:
(408) 849-4283
(408) 380-1100
(408) 513-9600
(408) 514-9601
(408) 273-1520
(408) 903-1700
(408) 889-0530
(408) 538-0530
Replied Message&
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