I was contacted by this company while I was serching for an internet lead provider for our mortgage company. They claimed to have the best leads available. I explained that I had had trouble in the past with other lead providers and the quality of the leads provided. They re-assured me that all of the leads that they provided were generated by themselves, and that they did not broker leads from other sites. They also told me of their excellent return policy for any lead that did not meet my standards.
At this point I decided to think about the opportunity without making a commitment. I then recieved numerous calls each day following that conversation from Dana Mckenna, the sales rep. I expressed to her that I only do business in Washington state and I asked if they had enough lead volume to support our needs here. Dana told me that would be no problem.
Eventually she told me that for around $4000 I could get 100% contact, call-verified, exclusive leads. Meaning that each lead would have a borrower who had been contacted by Global Inet and expressed an interest in a mortgage loan. They would then guarantee that I would have a 100% contact rate, meaning I would be able to get ahold of every lead or the lead is refunded. From there they guaranteed the leads would be exclusive, meaning the lead would be given to our company alone, and no one else would be following up on this lead. Sounds Great!
They payment they requested was $3800, and they would only except a wire transfer or company check. I reluctantly agreed to wire the money after re-assurances from Dana, and hearing that many fortune 500 companies use their services (this information is now under dispute). I was then guaranteed that leads would be available within 24-48 hrs for my region.
After 1 week I had only seen 2 leads come available within my region and neither of them met my criteria for leads that I was willing to purchase. At this time I became uneasy and called Global Inet. I talked to the CS manager and she reassured me that we would get our leads and to be patient. I was not content with that and I asked to talk to her manager.
She refused and got angry that I wanted to superceed her authority. I mentioned talking to my attorneys and hung up the phone. I was called back within a few minutes by someone claiming to be the VP of the company. We had a talk about the industry and how I shouldnt expect to see leads in the first week. He said he needed to "Ramp-up" Marketing in Washington state in order to give us the volume we wanted.
I told him that Dana had guaranteed me the volume wouldnt be a problem and he said she would have never told me something like that. At this point I had a sinking feeling and I knew I wanted out. I was being called a liar by someone who had not even participated in the conversation.
I then asked him for my money back and he said that I could not get my money back without having my account inactive for a year. He said that I could read the terms online. I informed him I was not told about the terms and in fact was very much under the impression there was no tie-down at all. I told him I could put a page on my web-site that said he owed me $2,000, 000. Its that easy. I decided to be the nice guy though and give him what he asked for and that was more time to see if the leads would get better.
Since then I have tried over 50 leads ALL of which were garbage. None of these leads were hot, exclusive, interested, or even accurate. It is as if they just put some peoples info online from the white pages in the phone book and sold them to me as "Gold". After 6 weeks of giving them a shot I today called and tried to talk to someone. I was given the run-around and told there is nothing that they can do. I got the name of the owner out of them, and his name is Steve Blisko, but no one would let me talk to him.
At this point I am dissappointed and dont know where else to turn. All I want is to get my money back and move on. I have researched online about this company and have found hundreds of other people in the exact same situation as me with this company and they too dont know what to do.
0 comments