In early April mailed in a deposit to NetBank for $300 with a money order as i have done many times. I use money orders because they are easy to track regardless of what money order company you use and can be refunded easily as well if they are lost.in this case it was a US Postal Money Order
A couple of weeks passed and the deposit was never credited to my account. This was plenty of time so I went to the post office and went through the whole procedure in order to have them track the money order for me. Several weeks later, on May 23, I received from the USPS a paper copy of both sides of the money order, showing it had been stamped by NetBank on April 15.
I quickly called NetBank with this information, and was told to give them serial numbers etc, and fax them the copy and send them a bank mail notifying them I sent in the copies and requesting the credit to my account. I immediately did this. I was told it would take 48 to 72 hours to research the problem.
I called back 48 hours, 72 hours, later, and today now 6 days later, and every time I call all I get is the problem is being researched. I am extremely infuriated about this, and feel very helpless to get my money back. They have not even sent me one bank mail to inform me of what they are trying to do.
If I ever get my money back I will immediately close my account, and never use this bank again. I am only leaving it open so I have legal recourse as a bank customer. Don't open an account with this bank.
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