Sent in a 3 rebates for a CX-5959 case in August. Each was for $20, $60 total rebate. I've contacted them after waiting for 6 months and was told to resubmit all my info. Below is the email history. Feel free to do with it as you wish.
I just emailed this today on April 25:
Luis,
Please don't thank me for my Patience. I have no more. If the checks were mailed on 3/21/05 and it's now 4/25/05 I doubt I'll ever receive them. It doesn't take but 5-12 days at the most for a letter to be mailed from CA to FL. It's been over a month.By the time 90 days ends it will be almost a whole year since I've tried to get this $60 rebate. Don't you agree this to be a little ridicules.
Please don't take me for a complete idiot Luis. I have been searching the web for similar rebate problems and found too many to list. I doubt I'll ever receive these rebates and it's a shame because the case I got is working pretty well, but all this has left a bad taste in my mouth. Search the web for yourself. I've included a few examples. I don't think Tiger Direct should carry your products at all as far as I'm concerned. They are a good company and have been very helpful at times. Why is your company doing this?
Quite upset by now
John
Original Message
From: luisb
Sent: Monday, April 25 9:22 PM
To: John
Subject: Re: Status of rebate on CX-5959 case
Dear valued Customer:
Thank you for your recent submission of your rebate request.
Your re-submission rebate request's checks were mailed on 3/21/05. We can only re-issue check after 90 days from the date of the last check. Please check back after 90 days if you did not received.
I would like to thank you again for your inquiry and patience!
Customer Services
@Special Care Customer Services Division
Original Message
From: "John "
To: "'luisb'"
Sent: Sun, 24 Apr 00:41: 45 -0400
Subject: Status of rebate on CX-5959 case
Luis,
I checked the status of my rebate on line and it now states that 2 out of 3 rebate checks were sent out last year in Sept.
I don't remember ever getting any checks. Besides it should have been 3 $20. Checks anyway. Is there anyway to see if the checks were actually cashed and if so what bank cashed them? If those 2 checks were not cashed then they were either not mailed, or mailed to the wrong address. Could you please cancel them and issue new checks. I was supposed to receive 3 for $20. Each. Here is what I found online. Please verify that the checks were mailed to xxxx Flamingo St, St Augustine, FL 32080
Thanks
Original Message
From: luisb [mailto: [email protected]]
Sent: Thursday, March 17 8:40 PM
To: John
Subject: RE: Status of rebate on CX-5959 case
Dear valued Customer:
Thank you for your recent submission of your rebate request We are in the process of re-submission received on 3/2/05. Please make sure you have submitted with 1) copy of rebate 2) a copy invoice & 30 a copy of UPC Barcode in order to expedite the rebate process. I would like to thank you again for your inquiry and patience!
Customer Services
@Special Care Customer Services Division
Original Message
From: "John "
To: "'CustomerService'"
Cc: "'luisb'" Sent: Sun, 13 Mar 14:41: 08 -0500
Subject: RE: Status of rebate on CX-5959 case I mailed copies of all my documents in again as directed, can you
tell me who to contact to see if they received them? I tried this link www.verifyrebate.com and used my last name, first name and zip but stillstates it does not have any records. Do you have a phone number I can call?
Sincerely,
John
From: CustomerService [mailto: [email protected]]
Sent: Monday, February 21 2:19 PM
To: 'John Freese'
Subject: RE: Status of rebate on CX-5959 case
Dear valued Customer
Thank you for your recent submission of your rebate request.
According to our record, we did not receive your rebate request. If you believe your mail was lost or misdirected, please contact your mail carrier directly.: the rebate program's terms and conditions "manufacturers are not responsible for the lost or misdirected mail." If you would like to dispute yourrebate, please mail your missing documents along with this letter to: Special Care Customer Services Dept
1042 N. Mountain Ave #B 291 Upland CA 91786
We would like to thank you again for your inquiry and patience.
Please DO NOT deletes previous correspondent for further assistance.
Customer Services
Www.verifyrebate.com
— Original Message
From: John
Sent: Monday, February 14 7:44 PM
To: [email protected]
Cc: [email protected]
Subject: FW: Status of rebate on CX-5959 case
Please respond to this email ASAP. I've been trying to receive this rebate since last August. The least you can do is respond to this email to let me know the status.
Sincerely,
John
From: John
Sent: Thursday, February 10 12:18 AM
To: '[email protected]'
Subject: FW: Status of rebate on CX-5959 case
OK here is my info to this new address. PLEASE READ,
From: John
Sent: Thursday, February 10 12:13 AM
To: '[email protected]'
Subject: FW: Status of rebate on CX-5959 case
I sent this email on Jan. 12th. Can you tell me the status of it please. I have been trying to get these rebates for over 6 months and is kind of ridiculous at this point. Can you verify you at least received this email and are in the process of working it.?
Give me a tracking number or something.
Sincerely
John
From: John
Sent: Wednesday, January 12 9:15 PM
To: 'Rebate Dept.'
Subject: RE: Status of rebate on CX-5959 case
To Whom It May Concern:
I am attaching my copies of the rebate forms (3 @ $20 Each) and a copy of Receipt & UPC barcode. If you need more information please let me know. Thanks for your attention to this matter.
Sincerely
John
From: Rebate Dept. [mailto: [email protected]]
Sent: Wednesday, January 12 3:08 PM
To: 'John '
Subject: RE: Status of rebate on CX-5959 case
Unfortunately we were unable to locate you in our system. Do you have copies of your submission? If you do, can you e-mail or fax it to 909-937-0783 attention Rebate Department? We do apologize for any inconvenience.
Best Regards,
Rebate Department
soyo group inc (otcbb: soyo)
1420 S. Vintage Ave.
Ontario, CA 91761. USA
Tel: (909) 292-2500 ext 2528
email: [email protected]
http://www.soyogroup.com
— Original Message
From: John
Sent: Sunday, January 02 9:17 AM
To: [email protected]
Subject: Status of rebate on CX-5959 case
This is the second time I'm trying to find out where my rebate went. I mailed it in last August and now been way over the 10 week period?
The name on the rebate should be. Please at the least verify that this emailed was received by you.
John
It was for 3 rebates at @$20 each. Your instruction were hard to understand that I even emailed you asking for directions (shown below on bottom).
From: John
Sent: Thursday, December 16 6:29 PM
To: '[email protected]'
Subject: Did not receive rebate on CX-5959
I am trying to find out the status of my rebate on a Case I bought from Tiger Direct, It came with a 3 rebates at $20. Each. I am attaching a letter you responded with when I questioned about how to send in the information. I mailed in the rebates as instructed on 8/27/04.
Sincerely
John
Dear John,
Thank you for purchasing SOYO product. Please submit the mail in rebates together in the same envelope with the UPC code and the receipt. We need the original UPC Code, and the receipt may be original, or copy. The UPC code should be outside of the box and starts with 660475, except CX-5959 it starts with 654862..
If one of your rebate is www.onrebate.com, please contact TigerDirect for further assistant. They are offering the rebates to customer.
Please feel free to contact us if there are further questions.
Best Regards,
Rebate Department,
Soyo inc.
— Original Message
From:
To:
Sent: Wednesday, August 25 8:36 AM
Subject: Rebates for CX-5959
To whom it may concern,
I just received my Soyo CX-5959 Case from Tigerdirect and started filling out the three Rebate forms. I did not want to mess up and not receive the rebates and wanted you to be aware of this. I've attached a highlighted copies to show what I'm talking about so please see examples. On the top of all the rebate forms it States heres how to get you rebate: Step 2 part A) reads Copy of UPC Barcode. Step 2 part B) reads Original or Copy of sales receipt
(packing slip if ordered online) Which I did. I ordered online and have three $20.00 rebates to fill out and mail so I'll have to send copies like explained above.
But as stated below in the three examples, your asking for both ORIGINALS (receipt and barcode) in the first example See Example A. Asking for ORIGINAL UPC Barcode in Example A and B, and ORIGINAL Reciept in Example A and C.???
A) On the Rebate Form that has Buy one CX-5959 (Bonus Rebate) "Terms and Conditions" it reads to "Submit this rebate form completely filled out with ORIGINAL SALES RECEIPT, and ORIGINAL UPC Barcode. Which I can comply with.
B) On the Rebate Form that has Buy one CX-5959 (Double Bonus Rebate) "Terms and Conditions" statement it reads "Submit this rebate form completely filled out with a copy of the SALES RECEIPT, (which i can do) and ORIGINAL UPC barcode (Which I can't do if I mailed it in as stated in the noted above (Bonus Rebate) form.
C) On the Rebate Form that has Buy one CX-5959 "Terms and Conditions" statement it reads "Submit this rebate form completely filled out with ORIGINAL SALES RECEIPT, (Which I can't do if I mailed it in as I stated before in the noted above (Bonus Rebate) form and a copy of the UPC Barcode (which I can do).
I am making you aware of this before I mail my rebates in so I don't receive a "you did not comply with the Terms and Conditions of the rebate form so you do not get the rebate.
Sincerely
John
End of Original Message
End of Original Message &
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