When Gateway sold my account to "Computer Finance, LLC", they repeatedly charged $29 late fees, even though I mailed the payments two weeks before they were due. Whenever I have called the new finance company, their customer service personnel have been extremely disinterested, rude, and quite frankly, of lower-than-average intelligence. They were not able to explain why it took so long to process my payments that I was charged a late fee, nor were they willing to remove the late fees, though they were clearly the fault of the company.
The fact that Gateway was able to sell my account without my consent to these idiots is bad enough; to add insult to injury, the Gateway computer that I purchased came with no serial port, no parallel port; the a: drive was not hooked up, and 8 months later, the hard drive crashed and had to be replaced. Their telephone tech support were incredibly slow-witted, and did not have enough of a command of the English language for a receptionist position, let alone tech support.
Despite their reputation for good service and equipment, I found that buying from Gateway was one of the most disappointing major purchases I have ever made, and the cause of the most aggravation over a period of time.
Taylo
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