I mailed in my rebate package, within a few days of buying the CDs. The rebate website stated that my check was pending issuance in June.
In September, I attempted to get hold of someone at the rebate center, and after many tries, was told that my check was in the mail. I eventually recieved my check, "issued 6/14/01", in October. Itried to contact them again, but they changed their number.
On December 21, I found, on this website, the new number to the rebate center. It is 1-877-416-4692. I called the number and was promised a check within 2 weeks.
I called back today, 2/21/02, and was told that they decided not to pay me, because it has been over 6 months. I explained that all of the delays were on their part, and that I had followed procedures exactly. The CS person stated that there was nothing she could do and was about to hang up, when I demanded to speak to a supervisor.
The CS person refused to put me in contact with a supervisor, but put me on hold for about 5 minutes. After she got back on the line, she told me that her supervisor was refusing to honor my rebate. The supervisor's name is Caroline Smith. I advised her that I may file a lawsuit against her company.
I was given the number to Prime Peripherals 1-877-873-3546. I attempted to call, but their hours are 7-4 EST.
Philip
Alameda, California
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