On March 16 I called "Passport to Fun" in regards to two charges that were on my credit card in the amount of $14.95 each. I requested that I be refunded for these charges since I didn't know I was even being charged and had not authorized the charges. The customer service representative (female - did not give name or ID#) said that my account would be cancelled and that a refund would be issued and it would appear on my credit statement in 2-3 business days. I thanked her and hung up.
—follow-up—
On March 21 I noticed one credit from "Passport to Fun" for the amount of $14.95. Since I was supposed to receive two credits for $14.95 and only got one, I called the company back. After several automated menus I was greeted by an employee named "Ash" (ID# 2230). He was very unhelpful and I quickly had him transfer me to a supervisor. The supervisor I spoke to was "Tony" (ID# 16390). Tony went on to explain how I would not be receiving a refund because of the "terms and conditions set forth prior to signing up". I never agreed to anything or signed up for anything that would charge me.
—conclusion—
This is a corrupt company that does unauthorized billing and then will not refund the amounts they have billed. This company is believed to be linked with "Privacy Matters" and "Shopping Essentials" - whom also do unauthorized billing.
&warning&
*ADAPTIVE MARKETING* owns/operates under following corrupt businesses/aliases: Passport to Fun, Privacy Matters, Shopping Essentials, Deal Pass, 24 Assist - Canada, 24 Protect, Adaptive Marketing, American Express Health Services, AP9 BusinessMax, ap9-galleriausa, BusinessMax, Card Protect Plus - Canada, Cardmember Protection Service, Connections, Countrywide Dental, Countrywide Dental & Health, Dealpass.com, Essentials, First Fun, First USA CWD, GM Travel, HealthMax Advantage, Healthtrends, Home & Garden Rewards, HomeWorks, HomeWorks Plus, Leisure Advantage, Lifestyles Rewards - Canada, Market Plaza, Memberworks Incorporated, MKS Simple Escapes 2, MWI, MWI Connections, Phantisa Marketing, PremierHealth, Quick Assist - Canada, Sears CDHP, Sears Health Connections, Sears Healthtrends, Sears PremierHealth, Simple Escapes 2, SmartSource, Travel Arrangements, Travel Club AMEX, Travel Source - Canada, ValueMax, ValueMax - Canada, WWF X-perience, and others that are unknown at this time. Operating headquarters is located in Stamform, CT and Omaha, NE*
Www.adaptivemarketing.com
-beware.-
Winona
South Bend, Indiana
U.S.A.
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