I'm writing this because I was fully expecting to file a complaint on this company. Surprising thing was, it didn't turn out that way, and there's been enough information flying around about this company that I thought I'd pitch in my experience.
I signed up for the iPod program, did the offers, and waited. Like many others apparently experienced, there were 1 or 2 offers that didn't seem to update. I tried emailing, no response. I called the vendors, they said they did their part.
At this point I think I was stuck with one offer not showing in my account. Out of desperation, I participated in an extra offer to try to get myself over the hurdle. No luck.
Around then, I found usacomplaints.com and braced myself for a battle if I was ever going to get what I was promised. Thankfully the phone number was posted here.
I called, got a prompt reply, and the fellow (the infamous Eddie, I think?) immediately agreed to ship me my iPod. I was thinking, "Yeah, right. But at least I've made progress, and when it doesn't show up in the time frame he tells me, I'll call back with more pressure."
But, then my iPod arrived as promised. Hallelujah, unexpected relief. They also sent along a form offering a $50 gift card in exchange for a testimonial (I declined).
So I don't know what to tell people. Maybe I just got lucky, maybe this company shells out a reward every once in a while to get testimonials and keep people on their toes. Or maybe they are straight up. I don't know. But anyway, there's my experience.
I think the best advice I can offer is: use the telephone number here, save snapshots of your account status that they show on your browser (various people have reported it changing when it shouldn't), keep track of everything to make sure you hold up your end of the deal, and be ready to threaten them if they don't hold up their end. Keep your cool but be tough when necessary. Persistence usually pays off.
Good luck...
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