I cancelled my aol account in October, before the next billing cycle. I found out they did not cancel it so I called them to cancel again in November and demand my money back. I went to my bank and filed a fraudulent ACH charge to get a refund. They took my complaint but did not give me back my money.
Then, two weeks later AOL did charge my bank account again. I went back to the bank and filed another complaint, and I called AOL to say stop it. Now they are billing me and threatening collection for the money the bank gave back to me.
I am not going to pay it. I wrote them twice now and told them the second time I was filing complaints. They used to be a good company, but now they suck.
Also, I can barely understand any one in customer service, as their English is terrible. I think they are in India (so much for AMERICA online)
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