I purchased this like a Holiday present for my fiance who enjoys contemporary furniture. I obtained them and upon unpacking it, it appeared as if it'd been already unpacked. The container was torn and also the packaging tape have been retaped. Once I popped the merchandise, I examined it and discovered underneath material was split where there is a bit of the wood-frame promoting the middle. It wasn't a sizable split however it was a split never-the-less. I determined that it had been probably a used item delivered in error and so I repacked it instantly. Considering the fact that Holiday was a couple of days absent, I visited an area furniture store and discovered something such as buy-in period for Holiday.
I purchased the merchandise since it was on Amazon and so I felt relaxed. I actually do comprehend Amazon uses third party vendors and also the return policy for this vendor appeared straight forward: when the item is broken, they customer may return it to get a complete refund. The vendor has been looking to get the 15% restocking charge right from the start of my conversation together. I dont believe I ought to need to spend $100 for them simply because they delivered me a used item in error. They're declaring that there's no-tear about the base material but that's definitely not accurate and I'm amazed they'd coldly lie like this. They've actually delivered me pictures they required upon return of the merchandise and also the split is proven (again, it's not large, however it is there which is anything I'd contemplate as harm and might purchase off a classified message board).
At this time, I've required them to reimbursement me 100% of what I settled and that I have questioned the cost through my charge card issuing bank. Stores123 haven't responded in my experience with any concept showing they'll supply me A - 100% reimbursement. They've agreed to deliver me the merchandise back (that we obviously don't need) or even to spend A - 15% restocking charge. I truly experience extorted below because they are in obvious breach of the return policy.
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