I have recived the WORST customer service by Ryan Reeves who claims he owns 55 TR. He lied to me about a contract He gave me stating it would end in october. I never new i needed to call 30 days prior to cancel i would have. I was gone on vacATION for about 2 weeks in october. I did not know i had to write within 30 days to cancel it because it was a 6 month contract only so i was told it would just end.
When i tried to discuss this contract issue with him and get the charge to not go through since it was not legit. I was told by him today he is a MILLIONAIRE who doesnt need to listen to my comments or advice on customer service because clearly he has millions. I told him that when i spoke with Heather in Vancouver last night she never mentioned anything about canceling in wiriting only aske if i called to cancel and i told heather NO i NEVER knew i needed to. He said he personally trained her and she is an expert and i am a liar. He then told me he can tell i am a liar because he has a Masters degree from Berkley and i am not making eye contact and my body language shows i am a liar as well. He then told me i should take a long look at myself and ask myself why i lie. We went back anf forth on this shady contract he sold me when he then said he doesnt care about my opinion in customer service because its business to him and its called AMERICA he can make me pay and still refuse me service.
WHen i asked him how he would do this he said hey i dont need a reason i am a business owner i can refuse you anytime, now are you tanning if not get out! This went on for about 10-15 minutes the entre converstation was insulting unprofessional and rude!!! All of this over 79.00 plus tanning tax, I have not been tanning since 10-14-12 yet paid for october and novemeber now he said december i have to as well.
My CC had fraud on it so its an old card on file this is what prompted me to call last night to pay the one last payment. I was then told my old credit card will have a negative balance on it. I have spent ALOT of money at Tan republic. I would have canceled this had i known i needed to i was told by him at the TROUDALE OR location that it will end in october that is also why i never went back to tan becuase i was told October was my last month, and when i mentioned that along with how he was talking to me he said he didnt care its all business and thats why hes a millionanaire.
He said if i dont pay it thats fine he will send me to collections and he said even if he could take the money off of there since it was a misunderstanding he wouldnt do it. He said he built and chose this system this way. Te reputation TR already has and now this is not good business. This is a small community and clearly i need to research who i do business with moving forward. I have been swindled its like the used care sales man. Never do business with tan republic. They are all about upselling lies to get the sale and hope you are not paying attention. Ryan who claIMS TO be the owner said that he doesnt care about the customer service because its all about money and since i am not buying anything he doesnt care!
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