I ordered a one time purchase of Proactiv in July. At no time did I sign up for a membership or have awareness of an ongoing additional purchases.in September, an unauthorized charge was posted to my credit card by Proactiv. I called customer service and they stated that whether I knew it or not, I became a member when I ordered the initial product. I asked them to remove the charge from my credit card (since I had not recieved any product recently) and to reimburse me for the $29.00 over limit fee and the $45.90 for product not even received.
Not only did they refuse to reimburse me for the overlimit fee caused by them, they stated that I would have to pay for shipping and handling. They stated that the website from which I had ordered the product made it clear that I was joining a club with ongoing required purchases. I returned to the website and was able to go through the fields without any awareness of this being a club.
Consequently, I called my credit card company to report a fraudulent charge (Capital One). The credit card company was great to work with and is placing an adjustor on the case. I am now going to send letters to the Proactiv company and to state legislators in Boise, Idaho (billing locale for Proactiv) and California (distributor locale for Proactiv). I am now being billed for 120.80 when I ordered a back in July for a one time product for 45.90.
Frieda
Beloit, Wisconsin
U.S.A.
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