Wisconsin Community Mental Health Counseling Centers, Inc (WCMHCCI) based out of Mequon, WI is very unprofessional and prey on the sick in need of help. They don't care about your well-being just about the money. As long as you pay them cash up front they will give you the help you need.
My husband was going through horrible withdrawals from painkillers prescribe to him after his multiple spine surgeries. On a Saturday he found a doctor on the SAMHSA website and he agreed to see him the next day, Sunday. He said to bring $350 and that our insurance would reimburse us even through they were out of the network. We drove over an hour one way. When we got there, no one was there, so we had to wait outside of a dark and closed building. Thought something wasn't right from the beginning. There weren't any employees in the building. He finally showed up and started us filling out paperwork and asked for the money. While my husband finished up the paperwork he had me run to the Walgreen's down the street to get the Suboxone which is to help with the withdrawals. The Suboxone was prescribed without seeing a doctor. The person we saw was not a doctor and not the doctor on the prescription. He is currently waiting to see another doctor that is closer to home and insurance will take care of most of it. That facility cannot prescribe him the suboxone until he sees their doctor. So how was he able to obtain the prescription on a Sunday without a doctor, but is unable to do so now?
He gave me a card to cover the co-payment. First they wouldn't use the card because it was for strips and not the pills which was called in. The pharmacist called him and that got switched. Than the card wouldn't work because it has to be for 14 or more and it was only for 8. I just ended up paying the $25 co-payment. The guy promised to help us with the insurance company and call us on Monday. Just proves they don't know what they are doing and fill your head with lies just to get you in the door.
We didn't hear anything from them, like their website states. So we ended up spending over an hour on the phone with the insurance company. They said that they wouldn't cover WCMHCCI, but if we could find one in the network they would cover it. After a few phone calls we found one in the network and closer to home but they couldn't get him in right away. We called WCMHCCI to see if they could refill the prescription until the doctors appointment. They had my husband drive to Fort Atkinson to sign release papers. After doing so then, Fort Atkinson Mental Health Center gladly faxed his appointment dates and times to see their doctor, on Aug 1st, like what was required. My husband then was told everything should be in order and there was no problem in re-prescribing his suboxone. But then they decided to change their minds and thought we needed to pay an additional $150.00 to schedule with their doctor, to get the prescription filled. He tried to make it sound as if we were getting a deal, because to see a doctor at their clinic it is $250.00. What makes them different from a street dealer? A license to dispense narcotics? It would be cheaper to relapse.
When calling the office you can't speak to anyone higher than a receptionist even when asking for a manager. They put you on hold and come back with rehearsed answers. You could also here the shot caller whispering, and coaching the receptionist. We are not the first people this clinic has preyed upon, go to usacomplaints.com and www.bbb.com to view for yourself what you may expect when approaching this business for treatment. They don't even have a bbb rating and the rating listed due to that, is an F. But people still are filing complaint claims.
He is back where he started with the withdrawals and we are out $350.00. We are not sure what kind of business they are trying to run. They take advantage of the ill and the weak.
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